Official module on Adobe Commerce Marketplace
AI chat for Magento
The Emporiqa module for Magento 2 and Adobe Commerce finds the right product and the right child of a configurable product, fills the Magento cart and tells customers where their order is.
Free to start: your first ~100 conversations are on us. Then $0.25 per conversation, no seat fees. See pricing
Recorded on our demo store. Only the wait for each answer is shortened.
Read the conversation
- Shopper: Do you have the Sony WH-1000XM5 in black?
- AI assistant: The Sony WH-1000XM5 is available in Black for €399.00. Its adaptive ANC uses dual processors and an eight-microphone array, helping reduce surrounding noise while keeping calls clear.
- The shopper adds it to the cart from the product card. The chat confirms: Added to cart, Sony WH-1000XM5 Black.
- Shopper: Where is my order 45? My email is [email protected]
- AI assistant: Your order is completed.
- An order card shows order 45: completed, 1 × Sony WH-1000XM5 - Black, €399.00, and 1 × JBL Charge 5 - Red, €179.00, total €578.00.
What the chat does for your customers
In your Magento store, before and after they buy.
The right child of a configurable product
"Size 42 blue, in stock, under €150" finds the exact child product, with its own price and its MSI salable quantity, so a size with nothing left to sell shows as out of stock. Each store view keeps its own language and currency.
Fills your Magento cart
Adds, changes and removes products in your real Magento cart from the chat, with the configurable options already chosen, then sends the shopper to your checkout. Magento calculates the cart as usual, so your price rules and minimum sale quantities apply. The chat quotes your catalog prices. A signed-in customer sees their own customer-group, tier and catalog-rule price (Emporiqa module 1.4.0 or later); your cart always applies them.
Where is my order?
The chat looks up the order in your Magento store through the Emporiqa module and shows an order card with items, status and tracking. A guest gives the order number and email. Signed-in customers don't have to type their email (with the latest Emporiqa module). To turn this on, add the Order status rule in Emporiqa (Settings > Rules). The module gave Emporiqa its address when you connected, so there is nothing to paste.
Requests go to your team
Return, cancellation, change, quote and invoice requests are collected in the chat with the details filled in. It never refunds or cancels anything itself: the shopper is told the request was passed on. Already have a live chat? It can stay next to Emporiqa. Requests are emailed to your team, or sent to Zapier or Make. Add a ready-made rule in Settings > Rules. No extra charge.
Install in three steps
Install with Composer, then connect with one click in the admin. No credentials to paste.
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Step 1: Install the module with Composer -
Step 2: Connect your store in one click -
Step 3: Your catalog syncs
What syncs
Your Magento store sends Emporiqa what the chat answers from, each time you save.
- Simple, configurable, bundle, grouped, virtual and downloadable products
- Guest prices (Magento's NOT LOGGED IN group): catalog price rules, special prices on their dates and guest tier prices; cart rules and coupons are not included
- Salable quantities with MSI; bundle and grouped products follow their children
- CMS pages, category paths, and the brand attribute you pick
- Each store view as a language, each website as a channel
- Changes go through Magento's message queues, so Magento's cron must be running
Ask your AI assistant: will Emporiqa work for your Magento store?
Open one, paste the question, read the answer.
Would Emporiqa (emporiqa.com) work for my Magento store, and how does it compare with other AI chat tools for Magento?
Opens in a new tab. We do not send any of your data.
Questions about Emporiqa on Magento
Is the module on the Adobe Commerce Marketplace?
Yes. You install it with Composer, then run bin/magento setup:upgrade and setup:di:compile.
Which versions does it support?
Magento Open Source and Adobe Commerce 2.4.4 or later, with PHP 8.1 or later. Hyvä themes are supported.
Will it slow my store down?
No. The chat script is added asynchronously, after your page, and the AI runs on our servers. Catalog changes go through Magento's message queues, so saving a product or reindexing is not held up.
Can signed-in customers check an order without typing their email?
Yes, with the latest version of the module: a signed-in customer gives the order number, and the module checks the order is theirs. A guest gives the order number and the email on the order. On a storefront Magento does not render itself (headless), signed-in shoppers are treated as guests.
Does Emporiqa Work for My Magento Store?
Pick your kind of store to see what shoppers ask in Magento stores like it, and how the chat answers.
Add Emporiqa to your Magento store
Pick whichever fits where you are today.