Chatbot for Food & Supplement Stores

Questions your shoppers might type

The kind of question a shopper might send food, supplements & nutrition stores. The chat reads your product data, recommends the right item, and answers these on its own. You can step into any live conversation whenever you want.

is this gluten-free

does this contain soy or lactose

is the protein certified organic

how many capsules per day

Where food, supplements & nutrition stores lose shoppers

Three pain patterns your category runs into, and what they cost you.

Ingredient and allergen checks

A shopper with dietary needs reads every label. The questions that follow are specific, and they call for a precise answer rather than a marketing paragraph.

Certifications matter

Organic, vegan, non-GMO, halal, kosher. These are filter criteria for the buyer. A chat that cannot confirm one sends them to a store that can.

Medical questions you cannot answer

A question about whether a supplement helps a condition will come up. Your store cannot answer that legally, and the chat has to refuse without breaking the conversation.

When a shopper checks whether the protein is vegan and gluten-free, the certification comes back quoted from the label and the order goes through. The one medical question the chat cannot answer goes to a person instead of a guess.

How Emporiqa fits this category

No scripted flows or FAQ training. The salesperson uses your product data.

Quotes the product description

Ingredients, allergens and certifications are read word for word from your product page. The chat does not summarise or reinterpret.

Sticks to your product text

When a shopper asks if a product treats a condition, the chat answers from your product page and offers a human handoff instead of inventing a health claim.

Dosage from the label

If the recommended dosage is on the product page, the chat repeats it. If it is not, the chat says so and offers a person from your team.

Multilingual for EU stores

Selling across DACH, the Nordics or Southern Europe. A shopper who writes in their language gets a reply in it, grounded in your catalog.

Works with your platform

Official plugins for six self-hosted e-commerce platforms. Install from your marketplace, link your store, run the sync. One-click connect on WooCommerce, PrestaShop, Magento and Shopware; two credentials on Drupal Commerce and Sylius.

Start free with $25 of credit

Pay $0.25 per conversation past the credit. Capped at $59/month by default. No trial deadline, no card needed at signup.

$25 credit on signup

Pay-as-you-go

Self-serve

$0.25 per conversation

100,000 products · cap defaults to $59/mo · no card needed at signup

Enterprise

Large catalogs

Custom

Up to 500,000 products · custom rates · SLA

Both plans: a conversation is billed once, at the shopper's first message. Full analytics, 65+ languages, AI model costs included, cancel anytime.

See full pricing details

Category FAQ

Questions store owners in this category tend to have.

Will the chat give medical advice?

No. The chat answers from your product description only. For treatment questions, it offers a human handoff instead of inventing a claim.

Does it work with Shopware for DACH stores?

Yes. Shopware 6 is supported. Given German regulation is strict, the refusal behavior on health claims matters for DACH operators.

Can it handle subscription products?

Yes. If your store sells recurring supplement boxes, the chat explains the subscription terms and cancellation rules from your policy text.

What about allergen questions?

The chat uses the allergen field from the product description. If a shopper asks about an allergen you have not disclosed, the chat says it does not know and offers a person.

Which platform do you run?

Food, Supplements & Nutrition Stores on five self-hosted platforms. The chatbot reads the same kinds of catalog data on each (variations, stock, descriptions) but the platform-specific terminology and integration path differ.

Does Emporiqa work for a WooCommerce food or supplements store?

Yes. Answers ingredient and certification queries like 'vegan protein powder with no soy' or 'gluten-free options under 30 euros'. Does not invent medical, allergen, or dosing advice; those questions hand off to your team. Allergen flags from your product descriptions are honored. See the WooCommerce integration page →

Does Emporiqa work for a Magento food or supplements store?

Yes. Answers ingredient and certification queries like 'vegan protein powder with no soy' or 'gluten-free options under 30 euros'. Does not invent medical, allergen, or dosing advice; those questions hand off to your team. Allergen flags from your product descriptions are honored. See the Magento integration page →

Does Emporiqa work for a PrestaShop food or supplements store?

Yes. Answers ingredient and certification queries like 'vegan protein powder with no soy' or 'gluten-free options under 30 euros'. Does not invent medical, allergen, or dosing advice; those questions hand off to your team. Allergen flags from your product descriptions are honored. See the PrestaShop integration page →

Does Emporiqa work for a Drupal Commerce food or supplements store?

Yes. Answers ingredient and certification queries like 'vegan protein powder with no soy' or 'gluten-free options under 30 euros'. Does not invent medical, allergen, or dosing advice; those questions hand off to your team. Allergen flags from your product descriptions are honored. See the Drupal Commerce integration page →

Does Emporiqa work for a Shopware 6 food or supplements store?

Yes. Answers ingredient and certification queries like 'vegan protein powder with no soy' or 'gluten-free options under 30 euros'. Does not invent medical, allergen, or dosing advice; those questions hand off to your team. Allergen flags from your product descriptions are honored. See the Shopware 6 integration page →

Does Emporiqa work for a Sylius food or supplements store?

Yes. Answers ingredient and certification queries like 'vegan protein powder with no soy' or 'gluten-free options under 30 euros'. Does not invent medical, allergen, or dosing advice; those questions hand off to your team. Allergen flags from your product descriptions are honored. See the Sylius integration page →