Customer email replies, written from your catalog and your orders

No. Nothing goes out until someone on your team presses Send reply, unless the store owner switches on automatic replies. Those only cover topics your team already sends unchanged, and every one waits 10 minutes so anyone can stop it.

You read every draft before it goes out, and you can change any word. It writes from your own products and pages, so a wrong product description gives a wrong draft: fix it once in your shop and the next drafts use it.

A sent email cannot be taken back, but it went from your own address, so you can write to the customer again. If an AI reply went to an email that was not a customer email, the shop owner can refund it on that email within 14 days. After three refunds in a billing period, a refund that would take them past a fifth of that period's email charges goes through our support. A charge not billed yet is cancelled; any other comes back as credit.

Yes. A customer who writes in French gets a draft in French, whatever language your team works in.

No. Emporiqa connects straight to your shop's mailbox, so there is nothing to move. If someone answers from the mailbox itself, Emporiqa sees the reply in your Sent folder and takes the email out of To answer.

Yes, when your plugin looks orders up, on Gmail, Google Workspace and Microsoft mailboxes. Order details need a sender we can verify, and these mailboxes confirm who sent each email. If a filtering service sits in front of the mailbox, the sender may not be confirmed, and the draft then comes without order details; the same goes for some forwarded mail, or an email whose Reply-To differs from its sender. The draft checks the order against the confirmed address, never one written in the email, so nobody can ask about someone else's order. Without an order number, the draft asks for it.

Yes. Everyone on your team sees the same emails and the same drafts. If two people send a reply to the same email, only the first one goes out, and the second sees that it was already answered. There is no assigning emails to one person and no internal notes, so agree who takes which ones.

Each AI-drafted reply you send counts once, at $0.15, however often you had the draft rewritten. A customer who writes three times in one conversation and gets three AI-drafted replies costs $0.45. Replies you write yourself are free.

Your emails are not shown in our administration interface. An Emporiqa administrator signed in with Google can open your dashboard as you, read-only and for at most 15 minutes at a time. Each time leaves a line in our server logs, which are kept only for a few days; it is not in your activity log. One person, the founder, can reach the servers. To sort and draft, each email's text goes to OpenAI in the US, and the searches for a draft go to OpenRouter and Cohere for ranking; none of it is used to train AI models.

Emporiqa reads the text of an email, never its attachments. An email with a photo is sorted and drafted from its text alone, and nothing marks that a photo came with it, so check the email in your mailbox when the photo matters. An email over 2 MB, which one phone photo can be enough for, is not picked up at all and stays in your Inbox for you to answer there.