AI Chatbot Alternatives for E-commerce
Sixteen chat and chatbot tools store owners commonly evaluate. One short paragraph each: what category it fits, who it suits, where the tradeoff sits. Head-to-head comparison pages where they exist.
How Emporiqa fits this list
Emporiqa is AI chat built first for six self-hosted e-commerce platforms: WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Shopware 6 and Sylius. Reads catalog data through official plugins that push every change as you save it. It fills the real cart and looks up the real order through the plugin, and passes return and cancellation requests to your team. Live chat is included: the AI answers first, a shopper can ask for a person at any time, and anyone on your team can step into any live conversation, not only the ones that asked for help.
AI model costs sit inside the per-conversation rate: $0.25 per conversation. You set a monthly limit, which you can raise, lower or remove. At the limit the chat is hidden from your store until the next billing period or until you raise it. A conversation is billed once, at the shopper's first message, so a teammate stepping in costs nothing extra. Unlimited team members, no per-seat fee. EU company, data hosted in Germany, no training on your data.
Sixteen alternatives
Tidio
Live chat with AI add-on
Live chat with the Lyro AI agent. Strongest on Shopify, where Lyro also adds to cart and handles cancels and refunds; WooCommerce plugin; other platforms by script. The chat plan is billed by conversations, and Lyro AI conversations are about $0.50 each on top.
Best for: Shopify stores wanting live chat with an AI agent that can act on orders.
Gorgias
E-commerce helpdesk with AI agent
Helpdesk for Shopify, WooCommerce, BigCommerce and Magento. Its AI Agent and Shopping Assistant work on Shopify only. Priced on tickets per month plus $0.90 to $1.00 per AI resolution.
Best for: Shopify Plus stores with high inbound ticket volume.
Fin (formerly Intercom)
Customer service platform with the Fin AI agent
Customer service platform with the Fin AI agent, priced per seat ($29 to $132 a month on annual billing) plus $0.99 per outcome. Its e-commerce features (recommendations, add to cart, refunds) are for Shopify only; elsewhere you connect your own APIs.
Best for: Large support teams, and Shopify stores that want Fin to handle orders.
Zipchat
Sales-first AI chat
Sales-first AI chat with connectors for WooCommerce, Magento 2, PrestaShop, BigCommerce and Wix, plus Shopify, the only platform where it adds to cart. Reads the catalog and order status, and covers WhatsApp, Instagram, Messenger and email on all plans. From $80 a month for about 300 conversations. EU data hosting on Enterprise only.
Best for: Stores that want one AI agent across web chat and messaging apps.
Zendesk
Customer service suite with AI agents
Enterprise customer service platform with built-in AI agents and ticketing. Per-agent seat pricing plus $1.50 to $2.00 per automated resolution. Strong on omnichannel support, less on storefront product discovery.
Best for: Mid-market and enterprise teams unifying support channels.
Ada
Enterprise AI agent platform
Enterprise AI agent for support automation. Custom pricing, sales-led, focused on large support organizations.
Best for: Enterprise support teams with custom integration needs.
HubSpot Chat
CRM-bundled chat tool
Live chat plus chatflows bundled into HubSpot's free CRM. Easy to start when HubSpot is already the CRM. Generic chatbot, not catalog-aware. Its Customer Agent costs $0.50 per resolution and needs Service Hub Professional or higher.
Best for: Existing HubSpot CRM users wanting bundled chat.
Crisp
Multi-channel chat tool
Multi-channel chat with a shared inbox across web, email, Messenger, Instagram, WhatsApp, SMS and more. Paid plans from $45 a month per workspace with seats included. The Hugo AI agent runs on credits, about $0.05 to $0.10 per conversation by Crisp's estimate, and can look up orders on Shopify, WooCommerce and PrestaShop. EU company with EU hosting.
Best for: Small teams wanting a multi-channel inbox with an AI agent for support.
Smartsupp
Live chat with an AI shopping assistant
Czech live chat with the Mira AI shopping assistant, which answers questions and recommends products. One of the most-installed chat modules on PrestaShop Addons (about 158,000 downloads), also listed on the Shopware Store. Covers Messenger, WhatsApp and email.
Best for: PrestaShop stores that want a live chat suite with an AI assistant built in.
Re:amaze
Helpdesk with chat
GoDaddy's helpdesk, priced per seat ($29 to $69). Connects to Shopify, BigCommerce and WooCommerce. Its AI Agent includes 5 to 20 resolutions per seat, then $0.85 each, and can answer from Shopify and WooCommerce products and orders.
Best for: Shopify, BigCommerce and WooCommerce stores unifying tickets across email, chat and social.
Gobot
Quiz-style chatbot
Product-recommendation quizzes and visitor email capture for Shopify, WooCommerce and BigCommerce, run as a managed service.
Best for: Stores wanting guided quiz funnels for product discovery as a complement to a search bar.
ManyChat
Messenger / Instagram automation
Automation for Instagram, Messenger, WhatsApp, TikTok, Telegram, SMS and email. No website chat and no store integration.
Best for: Stores running Messenger and Instagram campaigns at scale.
LiveChat (Text)
Live chat with AI resolutions
LiveChat and ChatBot are now one product, Text. Priced per user: Essential $19 a month on annual billing with 10 AI resolutions, Growth $79 with 200; extra AI resolutions about $0.99 each. Add to cart from the chat on Shopify. EU data hosting is available at signup.
Best for: Teams wanting a per-user live-chat tool with AI resolutions included.
Kwiro
AI sales agent for WooCommerce
Catalog-aware AI sales agent built for WooCommerce, with a free tier around 200 conversations per month and paid plans from $39 (launch price). WooCommerce only. It does not look up orders or hand chats to a person. No photo search.
Best for: WooCommerce stores wanting a sales-focused chatbot with a generous free tier.
Sellivo
AI sales assistant
Sales assistant for Shopify, with a WooCommerce plugin, in Hebrew and English. Plans from $10 a month for 50 conversations to $599 for 3,500; WhatsApp and email on higher plans. No photo search.
Best for: Hebrew- and English-speaking stores wanting sales chat plus WhatsApp.
LoyJoy
EU-hosted conversational platform
EU platform that runs its own chat model in Münster, Germany. Shopify app and Shopware plugin, Magento and WooCommerce via API. Annual contract from €390 a month, €0.25 per extra conversation. Hosted on ISO 27001 certified Google Cloud in the EU; LoyJoy itself is working toward ISO 27001.
Best for: Mid-market brands that require the AI model itself to run in the EU.
Not sure which competitor to compare against?
If you're earlier in evaluation, the platform-side question matters more than the brand-side one. The Emporiqa comparison page covers what to look for in any AI chatbot vendor across the six platforms we support.
Read the e-commerce chatbot comparison →Try it on your store
Connect your products and see the chat answer shopper questions from your own catalog.
Your dashboard shows what each conversation led to. Your first 100 conversations are free, once, so your own numbers decide.
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- $0.25 a conversation, up to a limit you choose
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