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Emporiqa, the AI shop assistant for WooCommerce, PrestaShop, Magento, Shopware, Drupal and Sylius stores

Kwiro vs Emporiqa

A direct comparison for e-commerce store owners deciding between Kwiro and Emporiqa. Facts come from each vendor's own pricing, product and help pages, checked in October 2026.

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The short answer

Kwiro is WooCommerce only. Emporiqa runs on WooCommerce, PrestaShop, Magento, Shopware, Drupal Commerce and Sylius, adds photo search, and lets your team take over any chat.

Both include the AI in the price. Kwiro sells monthly plans with a free tier; Emporiqa charges $0.25 per conversation and $0.15 per AI-drafted email reply you send, with your first 100 conversations free.

At 2,000 conversations a month Kwiro is cheaper: $39 on its Pro plan at the launch price (regular $79), against $500 on Emporiqa.

Kwiro fits better if you sell on WooCommerce only, do not need photo search or a person taking over chats, and your volume fits its free tier or plans.

Kwiro

AI sales agent for WooCommerce

Best known for: a catalog-aware AI sales agent built for WooCommerce.

Source: kwiro.ai

Emporiqa

AI shop assistant for sales and support

Native plugins on six self-hosted platforms. Reads catalog data directly. AI model costs included. EU company, databases hosted in Germany, no training on your data.

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Where each one fits

Kwiro fits when…

Kwiro is a strong fit for WooCommerce stores that want a sales-focused chatbot which reads the catalog and recommends products, with a free tier that covers low monthly volume. It is multilingual and priced per conversation.

Emporiqa fits when…

Stores not on WooCommerce, or WooCommerce stores that also want photo search and one chatbot available natively across six platforms. Stores that want one per-conversation rate with the AI included, and a monthly cap you set. Stores that want one chat to answer order questions and let their team step in.

Pick Kwiro if…

  • You are WooCommerce-only and Kwiro's free tier covers your monthly conversation volume.
  • You do not need photo search.
  • Kwiro's plan structure already fits your store and your budget.

Pick Emporiqa if…

  • You run on Magento, PrestaShop, Drupal Commerce, Sylius or Shopware, where Kwiro has no plugin.
  • You want shoppers to search by photo as well as by text.
  • You want one per-conversation rate with the AI included and a monthly cap you set, instead of monthly tiers and overage.
  • You want one chat that answers 'where is my order?' and lets your team step in.
  • You want one chatbot that behaves consistently if you add a second platform later.

Many of our features started as a merchant's request. Missing something you need? Tell us, and we'll write back when it's built. Request a feature

Side-by-side comparison

Platform coverage KwiroWooCommerce only. Source EmporiqaNative plugins on six: WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Sylius and Shopware 6.
Visual search (shopper uploads a photo) KwiroNot offered. EmporiqaBuilt in. The shopper uploads a photo and the chat returns the matching or closest catalog item.
Pricing model KwiroFree tier plus monthly plans by conversations, with overage. Replies get shorter past the plan limit. Source Emporiqa$0.25 per conversation with the AI included. Each AI-drafted email reply you send costs $0.15; replies your team writes are free. You set a monthly limit, or none; at the limit the chat is hidden from your shop until the next billing period or until you raise it.
Catalog-grounded recommendations KwiroYes, reads the WooCommerce catalog. Source EmporiqaYes, reads variants, stock, and price natively, and walks the shopper to checkout.
Languages Kwiro58 languages. Source Emporiqa65 languages, with cross-language catalog search: a German shopper finds products in an English catalog.
Data and AI model KwiroConversation data is hosted on AWS in Oregon, USA. Messages go through OpenRouter to a language model its listing does not name. Source EmporiqaEU company (Bulgaria). Databases and the search index are hosted at Hetzner in Germany. Model calls go to OpenAI in the US under the EU Standard Contractual Clauses; OpenAI keeps requests up to 30 days for abuse checks and does not train on them. Our Data Processing Addendum is published at emporiqa.com/dpa/, with a signed PDF to download. Conversations are deleted after 90 days.
Orders and requests KwiroSent to your helpdesk. Source EmporiqaLooks the order up on your shop and shows it as a card. Return, cancel, order change, quote and invoice requests are collected in the chat and emailed to your team. The chat does not refund or cancel by itself.
Your team in the chat KwiroNo live chat. EmporiqaAny team member can take over a conversation from the dashboard, with saved replies. Unlimited team members, no per-seat fee.
Your own rules KwiroForbidden topics and custom prompts. EmporiqaWrite a rule for a situation. It can answer with your text, call your endpoint, email your team, or send to Zapier or Make.

Pricing notes

Kwiro publishes a free tier (about 200 conversations a month) and paid plans: Pro $39, Growth $99 and Scale $299 a month (launch prices; regular $79, $199 and $599), with about $10 per extra 1,000 conversations. By default the bill never goes above the plan price; past the limit the replies get shorter. Check the Kwiro plugin page on wordpress.org for current numbers.

Emporiqa: Free to start: $25 credit, about 100 conversations. Then $0.25 per conversation, no seat fees. See pricing

Platform coverage

Kwiro is WooCommerce-only. There are no native plugins for Magento, PrestaShop, Drupal Commerce, or Sylius. Emporiqa ships native plugins for WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Shopware 6 (installs with Composer or from GitHub), and Sylius.

Frequently asked questions

Is Emporiqa a Kwiro alternative?

Yes. Both read the catalog and recommend products. Kwiro is WooCommerce-only today; Emporiqa is native on six platforms, includes photo search, and bills $0.25 per conversation and $0.15 per AI-drafted email reply you send, with the AI cost included.

How does Emporiqa pricing compare to Kwiro?

Kwiro uses a free tier plus monthly plans with conversation tiers, and by default its replies get shorter past the plan limit. Emporiqa has no base fee: $0.25 per conversation with AI included, and roughly your first 100 conversations are free, once ($25 signup credit). Each AI-drafted email reply you send costs $0.15; replies your team writes are free. You set a monthly limit, or none; at the limit the chat is hidden from your shop until the next billing period or until you raise it. Compare against your projected volume.

Does Kwiro work on Magento or PrestaShop?

No. Kwiro is WooCommerce-only. Emporiqa has native plugins for WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius and Shopware 6.

Does Emporiqa have visual search?

Yes. A shopper uploads a photo and the chat returns the matching catalog item or the closest one you stock. It is included on every plan.

A store that uses Emporiqa, and who builds it

Our business has a complex product catalogue with over 4,000 products and more than 100,000 SKUs, so implementing AI customer support was never going to be straightforward. The chatbot has handled this challenge remarkably well and has become a valuable part of our customer experience.

Hamish, GoCustom, September 2026 Read the full review on Trustpilot

Built by Rosen Hristov, a former agency CTO with 15 years building enterprise platforms and online shops for clients in Europe, the US and Australia. He works with every store himself, before and after the sale.

Try it with your own products first

Nothing changes on your shop until you say so.

  1. Install the plugin

    Pick your platform. Your products sync on their own.

  2. Test it on your own catalog

    On the test page in your dashboard, the chat answers from your products and pages. Your customers see nothing yet.

  3. Go live within your monthly limit

    Press Go live when you are happy with the answers.

    Start with the chat; add customer emails whenever you like.

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Using Claude or ChatGPT? Set it up from there

Installing it for clients? Implementation partners

Comparing other tools?

Head-to-head pages for the chat tools store owners most often weigh against Emporiqa:

Try it on your store

Connect your products and see the chat answer shopper questions from your own catalog.

Your dashboard shows what each conversation led to.

  • Free to start
  • Pay per use, no seat fees
  • No card required
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