Gorgias vs Emporiqa
A direct comparison for e-commerce store owners deciding between Gorgias and Emporiqa. Facts come from each vendor's own pricing, product and help pages, checked in October 2026.
Pick Emporiqa if your store runs on WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius, or Shopware 6 (via Composer/GitHub) and you want one chat that finds the product, fills the real cart and answers where an order is, on your own platform. Pick Gorgias if the rows below where it does more than Emporiqa matter most to your store.
Gorgias
E-commerce helpdesk with AI agent
Best known for: the Shopify helpdesk, now with an AI agent and a Shopping Assistant.
Source: https://www.gorgias.com
Emporiqa
AI chatbot for e-commerce that recommends and fills the cart
Native plugins on six self-hosted platforms. Reads catalog data directly. AI model costs included. EU company, data hosted in Germany, no training on your data.
Try the live demo →Where each one fits
Gorgias fits when…
Gorgias is a strong fit for Shopify stores that need a unified helpdesk across email, chat, social, and SMS, with AI handling repetitive support tickets and, on Shopify, a Shopping Assistant that recommends products. It is widely used by Shopify Plus brands.
Emporiqa fits when…
Stores on the six self-hosted platforms above that want a chatbot that recommends products, answers order questions and fills the cart. Gorgias's AI agent and Shopping Assistant run on Shopify only. Stores that want catalog-grounded answers to shopping questions, in the language the shopper writes in.
Side-by-side comparison
| Capability | Gorgias | Emporiqa |
|---|---|---|
| Catalog and content sync | Shopify catalog syncs automatically. Supplemental product details are entered by hand. | Your catalog is the knowledge base, and you can add your own pages in the dashboard, each in up to 10 languages. The native plugin pushes products, variants, prices, stock and store pages over webhooks as you save them, on all six supported platforms, with reconciliation if a push fails. |
| Primary use case | Support helpdesk first. On Shopify, also product recommendations and discounts. | Helps shoppers before and after they buy: finds the product, fills the cart, answers where an order is, and passes return and cancellation requests to your team. |
| Store integrations | Shopify, BigCommerce, Magento, WooCommerce. No first-party PrestaShop, Drupal Commerce, Sylius integrations. AI agent on Shopify only. | Native plugins on six self-hosted platforms: WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Sylius, and Shopware 6 (via Composer/GitHub). |
| Catalog-grounded product recommendations | Yes on Shopify (Shopping Assistant), with discount codes. Not on other platforms. | Reads your catalog by meaning. Recommends a specific SKU with reasoning tied to the shopper's stated need. |
| Visual search | Not on its Shopping Assistant page. | Built in. Photo upload returns matching catalog items. |
| Pricing model | Tickets per month plus $0.90 to $1.00 per AI resolution. | $0.25 per conversation with the AI included. You set a monthly limit, or none; at the limit the chat is hidden from your store until the next billing period or until you raise it. |
| Live chat with your own team | Included in the helpdesk, on seat and ticket-based plans. | Included, and the AI answers first. Any team member can open a storefront conversation and take it over, with saved replies and a typing indicator, whether or not the chat asked for help. Unlimited team members, no per-seat fee. No ticket queue and no visitor list. |
| Languages | 80+ languages. | Answers in the shopper's language, including cross-language catalog search. |
| In-chat cart and checkout | Product cards with add to cart on Shopify. | Add, modify, remove, view cart, proceed to checkout. All inside the conversation. |
| Orders and requests | On Shopify, the AI agent looks up orders and can cancel and refund. It does not run on Magento or WooCommerce. | Looks the order up on your shop and shows it as a card. Return, cancel, order change, quote and invoice requests are collected in the chat and emailed to your team. The chat does not refund or cancel by itself. |
| Your own rules | Rules and Custom Actions with branching that call your API. | Write a rule for a situation. It can answer with your text, call your endpoint, email your team, or send to Zapier or Make. |
Pricing notes
Gorgias: Gorgias prices on tickets per month plus AI agent usage. Published plans (per gorgias.com/pricing): Starter $10 (50 tickets, monthly only), Basic $60 a month or $50 on annual billing (300 tickets), Pro $360 or $300 (2,000), Advanced $900 or $750 (5,000), Enterprise custom. Each conversation the AI resolves costs $1.00 on monthly billing, $0.90 on annual, and $1.50 above the plan's included number. Check gorgias.com/pricing for current numbers.
Emporiqa: $0.25 per conversation with the AI included. Your first 100 conversations are free, once: a $25 signup credit, no card needed. You set a monthly limit, which you can raise, lower or remove. At the limit the chat is hidden from your store until the next billing period or until you raise it. Enterprise plans available for custom volume. See pricing →
Platform coverage
Gorgias's published e-commerce platform integrations are Shopify, BigCommerce, Magento, and WooCommerce. PrestaShop, Drupal Commerce, and Sylius are not listed as first-party Gorgias integrations. Its AI Agent and Shopping Assistant run on Shopify stores only. On Magento and WooCommerce you get the helpdesk without the AI agent. Emporiqa ships native plugins for WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Shopware 6 (via Composer/GitHub), and Sylius.
Pick Emporiqa if…
- You run on WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius or Shopware, and you want one chat that finds the product, fills the real cart and answers where an order is, on your own platform. Gorgias's AI agent does that on Shopify only.
- You want return, cancellation and change requests collected in the chat and emailed to your team, without running a helpdesk.
- You want AI model costs included in one price per conversation, not a per-resolution fee on top of a ticket plan.
- You want your whole team in the chat, with no seat fees.
Pick Gorgias if…
- You are a Shopify Plus store with a high inbound ticket volume and need a unified inbox.
- Your support runs across email, SMS and social, and you want the AI itself to cancel or refund orders on Shopify. Emporiqa is website chat only and passes those requests to your team.
- You already have a chat on your storefront that finds products and fills the cart, and only need a helpdesk behind it.
Frequently asked questions
Is Emporiqa a Gorgias alternative?
Gorgias is a helpdesk with an AI agent and a Shopping Assistant, built for Shopify. Emporiqa is AI chat for the six platforms Gorgias's AI does not cover: it finds the product, fills the cart and answers where an order is. Many stores run a helpdesk and Emporiqa side by side.
How does Emporiqa compare to Gorgias on pricing?
Emporiqa charges $0.25 per conversation with the AI included. You set a monthly limit, or none; at the limit the chat is hidden from your store until the next billing period or until you raise it. Gorgias charges a ticket plan plus $0.90 to $1.00 per AI resolution. The units differ (conversations vs tickets), so compare both against your own volume.
Does Emporiqa do helpdesk?
No. Emporiqa is the chatbot on your storefront that recommends products and fills the cart. For ticket helpdesk, keep your existing tool. Emporiqa does include live chat on the storefront: any team member can take over a conversation from the dashboard and type in it.
Can Emporiqa replace Gorgias for a Shopify store?
No. Emporiqa has no Shopify app. Its native plugins cover the six self-hosted platforms above, where Gorgias's AI agent does not run.
Comparing other tools?
Head-to-head pages for the chat tools store owners most often weigh against Emporiqa:
See Emporiqa on a live store
A 30-second demo on a fully stocked electronics store. The chat finds products, answers product questions and adds items to the cart.