Gorgias vs Emporiqa
A direct comparison for e-commerce store owners deciding between Gorgias and Emporiqa. Facts come from each vendor's published marketing pages — verify the latest with the source.
Last updated: 2026-04-25
Gorgias
E-commerce helpdesk with AI agent
Best known for: Shopify and Shopify Plus helpdesk with AI ticket automation.
Source: https://www.gorgias.com
Emporiqa
AI chatbot for e-commerce that closes sales
Native plugins on six open-source platforms. Reads catalog data directly. AI model costs included in plan. EU company, no training on customer data.
Try the live demo →Where each one fits
Gorgias fits when…
Gorgias is a strong fit for Shopify stores that need a unified helpdesk across email, chat, social, and SMS, with AI handling repetitive support tickets. It is widely used by Shopify Plus brands.
Emporiqa fits when…
Stores on the six open-source platforms above that want a chatbot that recommends products and closes sales pre-purchase, not a helpdesk that resolves tickets post-purchase. Stores that want catalog-grounded answers to shopping questions in 65+ languages, not generic ticket deflection.
Side-by-side comparison
| Capability | Gorgias | Emporiqa |
|---|---|---|
| Primary use case | Post-purchase ticket resolution and helpdesk. | Pre-purchase product discovery, recommendation, objection handling, and checkout. |
| Native plugins for open-source platforms | Shopify, BigCommerce, Magento, WooCommerce. No first-party PrestaShop, Drupal Commerce, Shopware 6, Sylius integrations. | Native plugins on six open-source platforms: WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Shopware 6, Sylius. |
| Catalog-grounded product recommendations | Not the focus. AI agent answers FAQ-shaped tickets, not 'which product is right for me'. | Reads your catalog by meaning. Recommends a specific SKU with reasoning tied to the shopper's stated need. |
| Visual search | Not available. | Built in. Photo upload returns matching catalog items. |
| Pricing model | Tickets per month + AI agent per resolved ticket. | Conversations per month with all AI costs included. Transparent overage rate. |
| Languages | Multilingual support; limited cross-language search. | 65+ languages including cross-language catalog search. |
| In-chat cart and checkout | Not the focus. | Add, modify, remove, view cart, proceed to checkout. All inside the conversation. |
Pricing notes
Gorgias: Gorgias prices on tickets per month plus AI agent usage. Published plans (per gorgias.com/pricing): Starter $10 (50 tickets), Basic $50 (300 tickets), Pro $300 (2,000 tickets), Advanced $750 (5,000 tickets), Enterprise custom. AI Agent is priced separately at $0.90 per resolved conversation on annual plans, $1.00 on monthly. Verify the latest at gorgias.com/pricing.
Emporiqa: Sandbox is free (25 conversations / month). Paid plans are flat: Starter $59 (500 conv), Growth $119 (2,000 conv), Standard $249 (5,000 conv). AI model costs included on every plan. Transparent overage rate per conversation. See pricing →
Platform coverage
Gorgias's published e-commerce platform integrations are Shopify, BigCommerce, Magento, and WooCommerce. PrestaShop, Drupal Commerce, Shopware 6, and Sylius are not listed as first-party Gorgias integrations. Emporiqa ships native plugins for WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Shopware 6, and Sylius.
Reasons to switch to Emporiqa
- Your goal is to convert shoppers who have not yet bought, not to resolve tickets after the fact. Emporiqa is built for the pre-purchase conversation.
- You run on PrestaShop, Drupal Commerce, Shopware 6, or Sylius. None of these are first-party Gorgias integrations. You need a chatbot built native-first for your platform, not a helpdesk pivoted to chat.
- You want AI model costs included in the plan, not a per-resolved-ticket meter on top of a per-ticket helpdesk fee.
- You want the chatbot to handle objections and walk a shopper to checkout, not deflect them to email.
Reasons to stay with Gorgias
- You are a Shopify Plus store with a high inbound ticket volume and Gorgias is genuinely the unified inbox you need.
- Your support burden is post-purchase: returns, shipping, billing. That is what Gorgias is built for.
- You already have a separate solution for pre-purchase product discovery on your storefront.
Frequently asked questions
Is Emporiqa a Gorgias alternative?
Emporiqa and Gorgias solve different problems. Gorgias is a post-purchase helpdesk with AI ticket automation. Emporiqa is a pre-purchase chatbot that closes sales. Many stores run both: Emporiqa on the storefront, Gorgias for support tickets.
How does Emporiqa compare to Gorgias on pricing?
Emporiqa is flat $59 / $119 / $249 per month with all AI costs included. Gorgias prices on tickets plus AI per resolved ticket. They are not directly comparable because the unit is different (conversations vs tickets).
Does Emporiqa do helpdesk?
No. Emporiqa is the chatbot on your storefront that recommends products and closes sales. For ticket helpdesk, keep your existing tool. Emporiqa hands off cleanly to a human team via web chat.
Can Emporiqa replace Gorgias for a Shopify store?
Not as a one-for-one swap. If you run Shopify and the question is 'which AI chatbot recommends products on my storefront', Emporiqa is the comparison; for ticket resolution, Gorgias remains the strong incumbent. Emporiqa's native plugin coverage today is the six open-source platforms, not Shopify.
Comparing other tools?
Head-to-head pages for the chat tools store owners most often weigh against Emporiqa:
See Emporiqa on a real store
A 30-second demo on a fully-stocked electronics store. The salesperson recommends, handles objections, adds items to cart.