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For WooCommerce, PrestaShop, Magento, Shopware, Drupal and Sylius stores

Your AI shop assistant for sales and support.

Finds products, fills the cart and answers order questions in your shop’s chat. Drafts your customer email replies. Works with your team: a person can take over any chat.

Create free account Try the live demo

Free to start: $25 credit, about 100 conversations. Then $0.25 per conversation, no seat fees. See pricing

The chat on the Emporiqa Demo Store. A shopper asks whether the Sony WH-1000XM5 comes in black, and the chat answers with the colour and the price.

Recorded on our demo store. Only the wait for each answer is shortened.

Read the conversation
  1. Shopper: Do you have the Sony WH-1000XM5 in black?
  2. AI assistant: The Sony WH-1000XM5 is available in Black for €399.00. Its adaptive dual-processor noise cancellation and 30-hour battery are suited to quiet travel and long listening sessions.
  3. The shopper adds it to the cart from the product card. The chat confirms: Added to cart, Sony WH-1000XM5 Black.
  4. Shopper: Where is my order 45? My email is [email protected]
  5. AI assistant: Your order is completed.
  6. An order card shows order 45: completed, 1 × Sony WH-1000XM5 - Black, €399.00, and 1 × JBL Charge 5 - Red, €179.00, total €578.00.

What it does for your shop

  • Sell

    Recommends from your catalog with today’s price and stock, compares products and fills the cart.

    More on selling

  • Support

    Answers order status from your shop, and shipping and returns questions from your pages.

    More on support

  • Customer emailsOptional

    Drafts replies to your customer emails from your catalog and pages. Your team sends them.

    More on customer emails

  • Your team

    Hands the chat to a person when needed and alerts your team by email, Slack or Teams.

    More on your team

  • Messaging appsComing soon

    Answers your customers on WhatsApp, Instagram, Messenger and Telegram.

  • Set up

    Install the plugin, test it on your own products, then press Go live.

    See the three steps

The chat on your shop is the core. Customer emails are optional: switch them on when you want.

Plugins for six platforms, five on their official marketplaces

A store that uses Emporiqa, and who builds it

Our business has a complex product catalogue with over 4,000 products and more than 100,000 SKUs, so implementing AI customer support was never going to be straightforward. The chatbot has handled this challenge remarkably well and has become a valuable part of our customer experience.

Hamish, GoCustom, September 2026 Read the full review on Trustpilot

Built by Rosen Hristov, a former agency CTO with 15 years building enterprise platforms and online shops for clients in Europe, the US and Australia. He works with every store himself, before and after the sale.

See how much the chat sold

Your dashboard shows what the chat sold, how shoppers rated it, when they asked for a person and which questions your pages don’t answer yet.

Figures from our demo store’s test orders, last 90 days, to show the dashboard. Not a forecast of your results.

Revenue & conversions

Demo store · Last 90 days
Revenue from chat
€5,270.00 14.5% of €36,332.00 total revenue
Cart → checkout
41.7%
Checkout → purchase
40.0%
Top products the chat put in the cart
  1. 1Amazfit GTR 48
  2. 2Bose QuietComfort Ultra8
  3. 3Blue Yeti X7
  • Conversations359
  • Conversations with cart48
  • Checkouts20
  • Purchases8
Satisfaction rate
84.2%57 ratings
Asked for a person
34

Questions your pages don’t answer

  • Can you put a screen protector on the phone before shipping it?
  • Can you engrave a name on AirPods as a gift?
  • Can someone set up a TV at my home after delivery?

An order counts in full as revenue from chat when it is placed in the same browser after a conversation in which the chat put a product in the cart.

Daily figures to Google Sheets, Excel, Make or Zapier 

What stays in your hands

  • Answers from your catalog and pages

    When your pages don’t have the answer, it says so and offers your team.

  • Customers know they are talking to an AI

    The greeting always says so, and the chat notes that answers can be wrong.

  • It never refunds, cancels or changes orders

    It collects the request with the details your team needs, and your team decides.

  • You set the monthly limit

    Alerts at 80% and 100%. At the limit the chat is hidden from your shop and charging stops.

  • Where your data is

    Hosted in Germany by an EU company, with EU and US subprocessors.

  • You set the tone and the rules

    Choose how it speaks, and what it passes on to your team and when.

Try it with your own products first

Nothing changes on your shop until you say so.

  1. Install the plugin

    Pick your platform. Your products sync on their own.

    WooCommerce PrestaShop Magento Shopware Drupal Commerce Sylius
    1. Step 1: Install the plugin from WordPress.org
    2. Step 2: Connect your store in one click
    3. Step 3: Your products sync, then again each time you save one

    Emporiqa for WooCommerce WooCommerce setup guide

    Another platform? Connect it through our API

  2. Test it on your own catalog

    On the test page in your dashboard, the chat answers from your products and pages. Your customers see nothing yet.

  3. Go live within your monthly limit

    Press Go live when you are happy with the answers.

    Start with the chat; add customer emails whenever you like.

Create free account

Using Claude or ChatGPT? Set it up from there

Installing it for clients? Implementation partners

Questions store owners ask

What does it say when it doesn’t know?
It says so. It answers from your catalog and your pages, and when a product or a fact is not there, it tells the shopper and offers to bring in your team.
Do I need a developer to set it up?
If you have installed a plugin on your store before, you can install this one. On WooCommerce, Magento, PrestaShop and Shopware you connect in one click; on Drupal Commerce and Sylius you paste two credentials from your dashboard. Magento, Shopware, Drupal and Sylius install with Composer, which your developer may prefer to run. We help with the setup if you ask.
I already have a live chat. Can they run together?
Yes. Both are scripts on your pages, so they sit side by side, and you can put the Emporiqa button in any of the four corners so the two do not overlap. When a conversation needs a person, your team answers it in the Emporiqa dashboard, not in your other chat’s inbox.
How does my team know a shopper needs a person?
They get an alert by email, Slack, Microsoft Teams, Discord or Google Chat, open the conversation and reply in it. The chat stops answering while they are in the conversation.
Can it cancel or refund an order itself?
No. It collects the request, fills in what your team needs and emails it to them. Your team decides and makes the change in your store.
Can I try it before my shoppers see it?
Yes. The test page in your dashboard runs the chat on your own catalog before you put it on your store. Test conversations come out of your free start.
Will it send emails without us?
Not unless you switch it on. By default it writes a draft and someone on your team presses Send reply. The store owner can switch on automatic replies for topics your team already sends unchanged, and each one waits 10 minutes so anyone can stop it.

See the full FAQ

Comparing tools? See how Emporiqa compares

Try it on your store

Connect your products and see the chat answer shopper questions from your own catalog.

Your dashboard shows what each conversation led to.

  • Free to start
  • Pay per use, no seat fees
  • No card required
Create free account Try the live demo
Contact us We’ll set up the chat with your products