AI Chatbot Features That Close Sales
The online salesperson that recommends products, handles objections, and walks shoppers to checkout. Product discovery, comparison, cart, support, order tracking — on every plan. Here's what you get.
Built for Your Platform
A real plugin for your store, not a script tag scraping your page HTML. It reads your catalog the way your platform does — variants, translations, per-channel pricing, stock per warehouse. Your store stays fast; the AI runs on our side.
Product Discovery
Traditional keyword search fails when shoppers type “gift for dad,” “warme Jacke für Wandern,” or “something red for a dinner party.” Emporiqa finds the right products even when shoppers describe them vaguely, and still catches exact terms like SKU numbers and brand names.
Meaning + Exact Match
Matches products by what shoppers mean ("something warm for hiking" finds insulated jackets) and by exact terms (SKU numbers, brand names). Results are ranked by relevance.
Cross-Language Search
A shopper asks in German, finds products in your English catalog. No extra translation service needed, it works across languages automatically.
Product Recommendations
"I need a gift for someone who likes cooking" → relevant products from your catalog, matched by meaning.
Visual Search: Search by Photo or Image
Shoppers upload a photo or take one with their phone camera, and the chat finds the closest product in your catalog. Useful when they've seen a style on social, snapped a picture in a store, or want to search by image instead of typing a description. The chatbot describes what's in the picture and matches it against your synced products. No extra tags or image labels needed.
Product Comparison
Shoppers paralyzed between two options don't buy. Ask "compare these two" and the salesperson returns a side-by-side table with specs, prices, and a recommendation tied to how the shopper said they'd use it.
Side-by-Side Specs Table
Product images, prices, and the attributes that matter for the category — RAM, battery, camera, weight, warranty. Lowest price highlighted.
Picks a Winner for Their Need
Not a neutral spec dump. If the shopper mentioned photography, it picks the winner on camera; if they said sensitive skin, it picks on ingredients; if they mentioned daily commuting, it picks on weight. Reasoning tied to how they'll use it.
Closes Into the Cart
After the comparison, it asks "Want me to add one to your cart?" — comparison leads somewhere, not a dead end.
Handles Objections. Closes Sales.
Most chatbots hand shoppers a link when they push back on price or stall. The salesperson reframes the value, keeps the conversation moving, and proposes a concrete next step.
Value Reframing, Not Price Matching
"That's cheaper on Amazon" gets a direct answer — what the shopper gets by buying here (direct support, verified stock, clear returns) instead of a silent link to a product page.
Common Objections Covered
Price, shipping speed, authenticity (“is this real leather?”), fit (“will this shade match me?”), return policy, “let me think about it.” Handled with language tied to your policies, not generic scripts.
Always Proposes a Next Step
Closes every response with a concrete action — check availability, add to cart, walk to checkout. No fence-sitting, no dead-end replies.
Customer Support
The chat reads your store pages and answers shopper questions from your own content. Shipping policies, return windows, payment methods, size guides, ingredient lists, discount rules. No manual FAQ setup needed.
Policy & FAQ Lookup
Answers come from your own pages. Sync your store's CMS pages and the salesperson uses them to respond to policy questions.
Specialized Agents
The chat knows whether your shopper is asking about a product, a policy, or an order, and responds accordingly.
65+ Languages
Shoppers ask in their language, get answers in their language. The widget interface is translated too.
Order Tracking
Shoppers check order status directly in the chat. They give their order number and email, the salesperson returns status, items, prices, and delivery details without sending them to a separate tracking page.
Order Lookup in Chat
Shopper provides order number + email. Salesperson returns status, placement date, items, quantities, prices, and total.
Verified Before Disclosing
The salesperson checks that the order number matches the email before returning details. No anonymous order lookups.
CSAT Ratings
Post-chat thumbs up/down rating. Aggregate scores on your dashboard. Low-rated conversations flagged for review.
Human Handoff
When the shopper asks for a person or the salesperson hits a question it can't confidently answer, it hands off to your team. Contact details are collected upfront so follow-up doesn't stall.
Shopper Can Ask for a Human Anytime
"Can I talk to a person?" opens the handoff queue immediately. No hoops, no retry prompts.
Confidence-Based Auto-Handoff
When the salesperson isn't sure, it offers human assistance rather than guessing. Your team gets the full conversation context.
Contact Details Collected Upfront
Email, phone, or other — asked at handoff so your team can follow up later even if the shopper leaves the page.
Conversion & Cart
Shoppers compare products, add them to cart, and check out without leaving the chat window. Proactive triggers engage browsers before they leave, and conversion tracking shows which chats led to sales.
In-Chat Cart
Add products, remove items, update quantities, view cart, and clear cart — all inside the chat. When the shopper is ready to pay, the widget sends them to your store's checkout. Your store keeps full control: all your promotions, stock limits, and rules still apply.
Proactive Triggers
Engage shoppers based on behavior: time on page, scroll depth, pages browsed, checkout page, and exit intent. Target all visitors, new visitors only, or returning visitors. Three default templates, fully configurable, rate-limited to avoid being annoying. Set how long the popup stays visible before auto-closing (5-300 seconds, default 15).
Conversion Tracking
Full funnel: chat session → cart add → checkout → purchase. Revenue attribution shows exactly how much money came through chat conversations.
Configured from your dashboard
Analytics & Insights
One dashboard with everything: how many chats turn into purchases, how much revenue comes through chat, what customers think, and which products get the most attention.
Conversion Funnel
Sessions → cart adds → checkouts → purchases with rates
Chat-Attributed Revenue
How much money came through chat conversations
Widget Engagement
Loads, opens, unique visitors, open rate, 30-day trend
Conversation Activity
Daily sessions and messages over 30 days
CSAT Ratings
Post-chat thumbs up/down, aggregate scores, review low-rated chats
Top Products
Products by cart activity and handoff response/resolution time
Your Conversation Inbox
Every conversation the salesperson had, searchable and reviewable. Filter by status, language, or user. Take over a live chat when needed. See exactly what was recommended, compared, and closed.
Transparent Pricing
One pay-as-you-go plan. You set the ceiling.
Free to install
$25 credit on signup
$0/mo
$25 of credit · ~100 conversations on us
Pay-as-you-go
Pay only for what you use
$0.25/conversation
Capped at $59/month by default · you set the ceiling
Enterprise
High volume, custom terms
Custom
Custom pricing · dedicated support
You set the monthly ceiling. Default cap is $59/month. Raise it, lower it, or leave it. Your dashboard shows chat-attributed revenue, conversion funnel, CSAT ratings. Decide based on your own data, not our claims.
Unlimited team members, 65+ languages, cancel anytime. free Emporiqa account with no credit card.
See full pricing comparisonSee exactly what you use
Built by
Rosen Hristov
Founder & CEO
Fifteen years building online shops — for household brands like Vodafone and Nestle, and for independent merchants across Europe. Most of that time watching store owners struggle with the same problem: no one on shift to help the shoppers who show up. Emporiqa is the tool I wish those stores had.
Connect on LinkedInPlatform & Security
Unlimited Team
Owner and Team Member roles. No per-seat pricing.
90-Day History
Full chat history with message search and review.
Custom Branding
Widget colors, position, avatar. Matches your store.
Your Data Stays Separate
Your store's connection is encrypted. Each store's data is kept separate from every other store.
Domain Allowlisting
Only your approved domains can load the widget.
Verified Requests
Every data exchange is verified and secure.
$25 signup credit
About 100 free conversations on us. No card needed at signup. The credit doesn't expire while your store is active.
65+ Languages
Chat widget and conversations in 65+ languages.
Specialized Agents
Product questions, policies, and orders each routed to the right expert. Not one prompt doing everything.
GDPR & EU Company
We're an EU company. Your data is not used to train AI models. Conversations retained only as long as you configure.
AI Costs Included
Your plan covers the AI model costs. No API keys to manage, no separate billing surprises.
Multi-Store
Run more than one store from a single account. Useful for agencies or multi-brand retailers.
Your Brand Is Safe With It
Grounded in your catalog. Hedges when unsure. Every chat reviewable. The salesperson protects your brand as hard as it closes sales, so you don’t find out about a bad answer from a customer complaint.
Grounded in Your Data
Every reply comes from your synced catalog and store pages, never from training data.
Hedges When Unsure
When confidence is low, it says so and hands off to your team rather than guessing. Low-risk defaults, no off-topic rabbit holes.
Every Chat Reviewable
Full transcript per conversation. Low-rated chats flagged on the dashboard. Search and review anything at any time.
Frequently Asked Questions
How long does setup take, and is it included?
All plans include setup. You install the plugin, enter your API key, sync your catalog, and drop the widget on your store. Platform-specific docs walk you through each step. Time depends on your catalog size and platform familiarity.
Will it slow down my store?
No. The plugin on your store listens for catalog changes and forwards them to us. All AI processing, search, and conversation happens on our servers. Your checkout and product pages keep their current speed.
What happens when the chatbot can't answer?
It hands off to your team with the full conversation history. If the shopper agrees, it also collects their contact details (email or phone) so your team can follow up even if the shopper leaves the page.
What if it makes up an answer or quotes the wrong policy?
Answers come from your catalog and your store pages — not the open internet. If the salesperson isn't confident, it says so and hands off rather than guessing. Every conversation is saved and low-rated chats are flagged on your dashboard, so you review any edge case before it becomes a complaint.
What if Emporiqa has an outage, does it break my store?
No. The widget loads asynchronously from our servers. If we're unreachable, the chat bubble doesn't appear. Your storefront, product pages, and checkout keep working normally. The plugin on your store only listens for catalog changes; it doesn't run any customer-facing logic.
Do I pay extra for AI model usage?
No. Your plan covers AI model costs. You don't bring your own API key, you don't manage token budgets, you don't get a separate AI bill. One subscription covers everything.
Does it work in languages other than English?
Yes, 65+ languages. A shopper types in German, gets answers in German, even if your catalog is in English. The widget interface translates too. No extra translation service needed.
Can shoppers search with a photo? (Visual search / image search)
Yes. The chatbot supports visual search. Shoppers can upload a photo or take a picture with their phone, and the chatbot finds the closest match in your catalog. Works for anything a shopper might snap: a style they saw on social, a product they spotted elsewhere, a picture of what they want. The image is described automatically and matched against your synced products, so no extra tagging or image labels are required. Accepts JPEG, PNG, WebP, and GIF up to 5 MB.
Is my conversation data used to train AI models?
No. Conversations are not used for model training. Retention is configurable on your end. We're an EU company operating under GDPR.
Try It On Your Store
Install free with $25 of signup credit. Connect your products and see how the salesperson handles real customer questions. No card needed at signup. No trial deadline.
$25 credit on signup · No card needed · No trial deadline · Cancel anytime