Unedited captures

See it work. Then try to break it.

These are unedited answers from our live demo store, grouped by the question every store owner asks first: will an AI chat embarrass me in front of my customers? Read them, then run the exact same query yourself, straight from the page.

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Captured from demo.emporiqa.com, September 2026.

Our business has a complex product catalogue with over 4,000 products and more than 100,000 SKUs, so implementing AI customer support was never going to be straightforward. The chatbot has handled this challenge remarkably well and has become a valuable part of our customer experience.

Hamish, GoCustom, September 2026.

Read the full review on Trustpilot

Emporiqa recommends from your own products and refuses to invent ones you do not stock. A shopper can ask for a person at any time, and it brings one in with the whole conversation.

Captured live from the demo store, word for word

Nothing edited. The screenshot beside each answer is the receipt

Rerun any question yourself at the live widget

Our demo store sells electronics. The behavior is identical on any catalog, because it does not depend on the vertical. On your store it answers from your own products.

It will not lie to your customers

What it does when a shopper asks for something you do not sell.

Do you sell waterproof hiking boots in size 44?

Shopper
Do you sell waterproof hiking boots in size 44?
Emporiqa
This shop does not carry waterproof hiking boots; it is a consumer electronics shop. What did you come in to shop for?

It plainly says it does not carry the item and invents nothing. A chatbot that makes things up in front of your shoppers is worse than none, so this one does not.

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Can you give me a discount code for the Apple AirPods Max?

Shopper
Can you give me a discount code for the Apple AirPods Max?
Emporiqa
The store’s published offer is a 10% student discount on full-price headphones, which includes the Apple AirPods Max. It’s verified through a third-party partner, not provided as a general discount code.

It refuses to fabricate a code, then surfaces a promotion from the store's own pages. The only discounts it mentions are the ones you publish.

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It handles the messy cases

A question that belongs with a person. It brings one in with the whole conversation, and you can step into any live conversation yourself, not only the ones that asked for help.

My laptop arrived with a cracked screen and I want to speak …

Shopper
My laptop arrived with a cracked screen and I want to speak to someone about a refund.
Emporiqa
I’m sorry your laptop arrived with a cracked screen. A team member needs to review your refund request, and I’m connecting you with them now. What name should the team use and what’s the best email or phone number for you? If you have already shared that earlier in this chat, there’s no need to repeat it.

A refund on a damaged product belongs with a person. It brings one in with the whole conversation instead of faking a resolution or inventing a policy. While someone from your team is in the conversation, the chat stops and lets them talk.

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It sells from your catalog

It recommends a product, handles the price objection, and moves toward checkout.

Which laptops for photo editing do you have, around 1500 euros?

Shopper
Which laptops for photo editing do you have, around 1500 euros?
Emporiqa
For photo editing around €1,500, these are the strongest laptop options: the Acer offers a Pantone-validated 2.8K OLED display and RTX graphics, while the MacBook Air prioritises a light, silent design and the LG Gram gives you a spacious 17-inch 99% DCI-P3 screen. Which ecosystem do you use, Windows or macOS?

Three laptops from the catalog, each with the reason it suits photo editing, then it asks Windows or macOS.

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The Sony WH-1000XM5 at 399 euros is more than I wanted to …

Shopper
The Sony WH-1000XM5 at 399 euros is more than I wanted to spend. Show me noise cancelling headphones under 360 euros that are still good for long flights.
Emporiqa
For long flights under €360, these ANC options cover over-ear comfort and compact earbuds; Beats Studio Pro stands out for up to 24 hours with ANC, while the in-ear options include travel-friendly charging cases. Which fit do you prefer, over-ear or earbuds?

The shopper balks at the price. It keeps to what they need, long flights, shows cheaper headphones under the new budget, and asks over-ear or earbuds.

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Add the Acer Swift X 14 OLED in Steel Gray with 512GB …

Shopper
Add the Acer Swift X 14 OLED in Steel Gray with 512GB to my cart
Emporiqa
Added Acer Swift X 14 OLED to your cart. Anything else, or ready to checkout?

It adds the exact variant the shopper named, confirms it on screen, and puts the checkout button right there. It closes.

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a gift for my dad, he travels a lot for work. budget …

Shopper
a gift for my dad, he travels a lot for work. budget around 200 euros
Emporiqa
Would you prefer a device for staying connected, entertainment, or organizing work while traveling?

A gift brief with a budget and a single clue. Before it recommends anything, it asks one question that narrows the choice, with the answers ready to tap. That is how a salesperson handles a shopper who does not know what they want yet.

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Photo, voice and other languages, on your own catalog

A shopper sends a photo, asks out loud, or writes in another language. It still answers from your catalog.

Quels casques sans fil à réduction de bruit avez-vous à moins de …

Shopper
Quels casques sans fil à réduction de bruit avez-vous à moins de 300 euros ?
Emporiqa FR
Voici trois options qui correspondent réellement à votre demande, sous 300 € : les Bose QuietComfort Earbuds II à 299 €, les Apple AirPods Pro 2 à 279 € et les Beats Studio Buds + à 169 €. Les trois intègrent une réduction de bruit active, avec des formats intra-auriculaires et des compatibilités différentes.

A French question resolves an English-labeled catalog, answers in French and keeps to the budget. Serve every market from one catalog.

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[uploaded a photo of a pair of earbuds, no text]

Shopper
Photo uploaded, no text
Emporiqa
The closest matches are compact in-ear models with silicone tips: Apple AirPods Pro 2 has the clearest white listing and XS, L silicone tips, while Beats Studio Buds + is the lower-priced alternative with soft-flex silicone tips. The Bose option also has a silicone fit kit, but its available colour is Soapstone rather than white.

From a photo with no text, it found the matching earbuds and a cheaper pair, and said why a third one fits less well. Upload a photo on the live demo and try it yourself.

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Which noise-canceling headphones do you have for long flights, under 400 euros?

Shopper Asked out loud
Which noise-canceling headphones do you have for long flights, under 400 euros?
Emporiqa
For long flights under €400, these are the strongest matches: the Sennheiser Momentum 4 stands out for its up to 60 hours with ANC, while the Sony WH-1000XM5 focuses on powerful adaptive ANC in a lighter 250 g over-ear design. The Bose and Sony earbuds are more compact, and the Beats Studio Pro offers up to 40 hours without ANC. Any preference between over-ear comfort and in-ear portability?

For this capture a computer voice asked the question into the microphone. The transcript, the answer and the AI voice reading it come from the live widget, and the product cards stay on screen while it speaks. On the live demo, tap the voice button next to the message box and ask it yourself.

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Does it work on a big or messy catalog?

Yes. It reads your product names, descriptions, attributes, and variations, and answers from those. Where a product has a thin description, the answer on that item is thinner. When it is not sure, it says so and offers to bring in someone from your team. Self-serve covers up to 100,000 products. Larger catalogs run on Enterprise.

Try to break it

The best proof is the one you run yourself. Ask it for something we do not sell, or a discount that does not exist, and watch what it does. It recommends from the catalog and will not invent a product it does not carry. Found a case where it slips? Tell us and we fix it.

Ask it for your most expensive product. It explains what you get for the price, and it does not talk anyone down to a cheaper model to close faster.

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Who it is for, and who it is not for

The captures above show what it does. This is the part most product pages leave out: the stores where it earns its keep, and the ones where it does not.

Worth trying if

  • Your shoppers have to choose between similar products, on size, fit, compatibility, or specs.
  • The same pre-sales questions keep landing in your inbox.
  • One recovered sale covers a month of conversations.
  • You sell across borders and your customers write in their own language.
  • You run WooCommerce, Magento, PrestaShop, Drupal Commerce, Shopware 6, or Sylius.

Probably not worth it if

  • You sell impulse items at low order values, or your catalog is small enough to browse in a few clicks.
  • What you mainly need is ticket routing with CRM sync. A helpdesk product does that better.
  • You are on Shopify, BigCommerce, or Wix. There is no plugin for those.
  • You need SOC 2, ISO 27001, or a signed SLA on a self-serve plan.

What we do not have yet

  • No holdout mode. The dashboard shows revenue from shoppers who chatted and then bought, and those shoppers were already the interested ones. For a number you can defend, run it on part of your traffic and compare in your own analytics.
  • You cannot block a topic or pin the exact wording of an answer.
  • No conversation export. Chat history is deleted after 90 days.
  • No service level agreement on pay-as-you-go. An SLA and dedicated support are Enterprise terms. On pay-as-you-go the founder answers support email himself.
  • A young product: few installs and one public review so far.

Written down here so you do not have to ask, and so the answer is the same whoever you ask.

Ask ChatGPT, Claude or Perplexity if we fit your store

This page is ours. Check us somewhere that isn't. Open any of the assistants below, paste the question, and read what it says about a store like yours.

Would Emporiqa (emporiqa.com) help my online store?
Open ChatGPT Open Claude Open Perplexity
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It may add that we're new, with few outside reviews so far. Fair: there is one, on Trustpilot, from a store with over 4,000 products. The answers above are there so you can judge for yourself.

This is the shopper who would have left, staying because someone answered. In their language, at the hour you are asleep.

Put it on your own catalog

On your store it does all of this with your own products, in your shoppers' own languages.

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Related: How it stays accurate What it costs Install on your platform