What's new

The short log of what shipped, newest first. We update it when something ships, not on a schedule.

Last updated:

Oct 2026

  1. Our Data Processing Addendum is now published at emporiqa.com/dpa/ and applies automatically to every store, with no signature needed. If you want one on file, a signed PDF is there to download.
  2. Proactive triggers now count every bubble: how often it was shown, clicked or closed, and how often a message followed a click. Until now only bubbles that ended in a chat were counted, so the trigger numbers on your dashboard start again from this update. Triggers also behave better: a rule's limit per visit holds across all open tabs, the bubble shows in the tab the shopper is looking at, it does not show on a page whose language differs from the chat's, and its close button and text work on phones and with screen readers.
  3. On the dashboard, Questions your pages don't answer now has a Write the answer button: it opens a new page with the shopper's question at the top and the title filled in, and saving the page marks the question resolved. Both that list and Low-rated conversations show five rows with the rest one click away, and each low-rated conversation shows the reason the shopper gave.
  4. When your team is away, a handoff can now offer WhatsApp, Viber, Telegram, Messenger and Instagram buttons, so the shopper carries on in the app they already use. Their question is filled in for them on WhatsApp and Telegram and copied on the others, and the handoff in your dashboard shows which app they went to, so you answer them there. Add your apps in Settings > Handoff, under Messaging apps.
  5. A signed-in customer now sees their own prices in the chat: customer group, trade and customer prices and quantity breaks, as your shop prices them, on the cards, in quotes and in the product details. The chat greets them by first name, and a handoff reaches your team with the name and email on their account, so they are not asked again. Guests see your public prices, as before. It needs the current Emporiqa plugin; the setup guide for your platform names the version.
  6. New stores now start with a $199 monthly limit, and existing stores keep the one they have. You can raise, lower or remove it. We email the store's owners at 80% and at 100%. At the limit, or when the signup credit runs out with no card, the chat button is hidden from your store instead of showing an “unavailable” message, until the next billing period or until you raise the limit or add a card.
  7. The ready-made request rules ask for what your team needs: a return request comes with the reason, an invoice request with the company details to put on it, and a change request asks for the new value, such as the new address or size, before it goes to your team. A detail the shopper adds after the request was passed on, such as a corrected order number or another item, reaches your team as an update instead of being dropped. Replies are in the shopper's language, also when the chat falls back to the text you wrote.
  8. The handoff queue in your dashboard now lists the most urgent requests first.
  9. On the Products screen you can now set up to 50 products to Promoted or Top. The chat shows them first when they match what the shopper asked, Top before Promoted. It never shows them for unrelated questions, and a shopper who asks for the cheapest first still gets the cheapest first.
  10. Four new ready-made rules under Settings > Rules: Cancel order, Change an order, Quote request and Invoice request. Each collects what your team needs, emails it to your team and tells the shopper when you will reply. They work on any store, with no plugin. The Rules guide in the docs explains every rule.
  11. You can now change your connection secret and keep the old one working for an hour, a day or a week while you update your shop, or cancel the change. The secret stays hidden on screen and is only shown after a recent sign-in.
  12. Voice mode starts reading answers aloud sooner, and plays more reliably on iPhone.
  13. When a shopper asks for a person and already gave their email or phone earlier in the chat, the chat no longer asks for it again.
  14. The dashboard lists the questions your pages don't answer, each linked to its conversation. A short email every two weeks sums them up with your conversation numbers.
  15. A request for a person made outside your business hours now reaches your team by email and team-chat alert as soon as your hours start.
  16. When only your team can settle something, the chat now offers to bring in a person instead of telling the shopper to contact you.

Sep 2026

  1. Under a list of products from one category, shoppers can now tap “See all in …” to browse that whole category inside the chat. They narrow it by brand and price, sort it by price and page through it themselves, without typing another question.
  2. The chat no longer states a discount in its own words, such as “20% off, was €99”. EU price rules measure a stated reduction against the lowest price of the last 30 days, which the chat does not have. Product cards still show your own struck-through price.
  3. While a shopper waits for an answer, the chat now shows what it is doing, the products it is looking at and an outline of the cards on the way. The answer then appears as it is written, with the product cards straight after it.
  4. Shoppers can now talk to the chat and hear its answers read aloud. It stays off until you switch on Voice mode in Settings, Widget appearance. The shopper sees what they said before it is sent, product cards stay on screen, and the recording is not kept. A conversation where the shopper speaks costs $0.25 more, charged once. (Since October 2026 it costs $0.15 more.)
  5. The setup list on your dashboard now includes three newer settings: the suggested questions shown when the chat opens, how the chat words its answers, and voice mode.
  6. You can now put up to four suggested questions under the chat’s welcome message, in each language, such as “Can I order a free sample?”. They show when a shopper opens the chat, tapping one asks it, and they disappear once the conversation starts. They are in Settings, Widget appearance, under each language, and in the playground.
  7. The grey hint in the chat’s message box is now yours to word, in each language, next to the other widget texts.
  8. Two new switches in Widget appearance: turn off the suggested replies under the chat’s answers, or turn off photo uploads if you would rather shoppers did not send pictures. Both stay on unless you change them.
  9. Sending a photo is steadier. The indicator that the chat is working now stays up until the answer arrives, so a second message cannot slip in before it, and a photo that cannot be read within about half a minute now says so and keeps the picture attached for another try, rather than leaving the shopper waiting.
  10. On a product’s detail card, choosing an option now changes the big price to that option’s price, and a sale label shows only when that option itself is on sale.
  11. When a conversation is handed to your team during business hours, the chat can now pass on a note of your own: how quickly you usually reply, or what the customer should have ready. It is separate from the note used after hours, and the after-hours note is no longer used while your team is available, so nobody is told the team is offline at the moment a person is joining them. Both are under Handoff settings.
  12. The line at the bottom of the chat now takes simple HTML, so you can make part of it bold or link to a page such as your returns policy. Until now the tags showed up as text.
  13. Product answers come back about two seconds sooner. The chat used to rewrite every product search before running it, and when we measured that step it changed none of the results, so it now runs only when a search finds nothing.
  14. On the Products page, a product that comes in several options now shows every variant when you open it: picture, option, SKU, price including any sale price, and stock. Before, you saw only the parent product, which carries none of that.
  15. The payment confirmation email now shows the amount you paid, in your invoice’s currency, with a link to the receipt. It had been showing a figure a hundred times too large. Your billing page always had the right amount.
  16. A few screens now answer questions merchants were writing to us about. The Pages list says why a page was skipped, usually a contact page that holds only a form, and how to fix it. Store rules says when a rule is worth writing. And the playground says that Add to cart cannot work there, because the preview has no shop cart to add to. On your storefront it works as before.
  17. A shopper who types a full product code for one colour and size now gets that exact variant, even on products with more than 40 variants. Before, on products that large, the chat could wrongly say that combination did not exist.
  18. If your shop sends more products than your plan holds, the extra ones are no longer lost. They are kept aside, your dashboard shows the gap, and you get an email about it once a day. When the limit is raised, they sync on their own.
  19. If the in-chat cart is switched off, your dashboard no longer shows revenue and conversion cards that could only ever read zero. A sale is credited to the chat when the shopper adds to cart from it, so without the cart those numbers have nothing to count.
  20. The chat reads your pages more faithfully. Shipping tables keep each price with its own row, lists with bold labels keep each label with its value, and a page with broken HTML, such as a heading that is never closed, no longer loses the text that follows it.
  21. The request to rate the chat now survives a page reload or the jump to checkout. Before, it disappeared with the page, and that shopper was never asked again.
  22. Magento: the chat works on Hyvä themes and on shops with a strict Content Security Policy, with no extra module. Product and page saves now sync through Magento’s message queue, so a retried update always sends the current data.
  23. The chat no longer loads its font from Google. Your shoppers’ browsers used to contact Google every time the chat opened. The font is now served by us, which is one less outside service to account for in your privacy policy.

Aug 2026

  1. You can now say how the chat should word its answers. Pick a voice, and you see each one answering the same shopper question before you choose: standard, friendly, professional or concise. Under it, write a short note the way you would brief a new sales assistant: use the shopper's first name, keep answers to two or three sentences, call them trainers rather than footwear. One note covers every reply, and you can add a different one for four situations: recommending a product, answering a question about your shop, looking up an order, and small talk. It changes wording only. What the chat says about stock, prices and orders still comes from your shop, and nothing you write here can change that or stop it saying so when it does not know. It is under Settings, How the chat writes, along with the line describing what kind of shop you run.
  2. You can now write pages yourself. Until now the chat answered from whatever your shop sends us, so anything you had not published on your site was invisible to it. Write a page in your dashboard instead, in your own words, and the chat uses it exactly as it uses the rest of your content: the shipping rule that only lives in your head, how a return actually works, what you do when someone orders the wrong size. A page can hold up to 10 languages, and you write each one yourself: a title, the text, and a link to the same page on your site if you have one. A shopper reads the version in the language they are already chatting in. If you sell through more than one channel, you pick where the page applies. You add, edit and delete them under Pages, up to 25 per store, and a sync from your shop never touches them.
  3. Your monthly spending cap is now enforced. It used to be a number on a settings page; now, the moment your billable usage reaches it, no new conversation starts and the chat comes off your storefront for the rest of the billing period, so you cannot be billed past the figure you set. The default is $59, and you can raise it, lower it, or clear it entirely from your billing page. We email you at 80 percent and again when you get there, and if you raise the cap and then reach the new one, you hear about that too. The cap is there so a busy month cannot turn into a bill you did not expect. Raising it costs nothing until the conversations happen.
  4. If a store goes a full year without a single conversation, we now pause its chat rather than leave it running for nobody. You get an email 30 days before it happens, so it is never a surprise, and nothing is charged while it is paused. Everything stays where it was: your products, your pages, your history, your team. When you want it back there is a Resume chat button on your billing page. There is no deadline for using it and you do not need to write to us.
  5. Your billing page now tells you what you owe once a store has stopped. A cancelled store, or one past the seven day grace after a failed payment, used to show an empty panel while money was still owed, which reads as nothing to pay. It now shows the amount for the period and says plainly that the chat has stopped serving and that the invoice still comes.
  6. Some questions are not worth an AI answer. If shoppers keep asking for something you do not sell, or for a policy you state the same way every time, you can now write the answer once and have it sent straight away. You give the words that should trigger it and the reply you want, and the chat steps aside. New rules start in Shadow, which shows you what would have matched without changing anything a shopper sees, so you can check your wording against real conversations before you switch it to Live. If you later change what a rule matches, it drops back to Shadow, so you can check the new wording the same way before it answers anyone again. Editing only the reply leaves the rule where it is. You can write the reply in more than one language, and each shopper gets the one that matches how they wrote to you.
  7. The setup card on your dashboard now knows when it is finished. It shows what is genuinely still open rather than a fixed list, and steps that will never apply to your shop can be marked as not for you, so a shop that ships worldwide is not told forever to limit the chat to certain countries. When you are done you can put the card away and it stays away. You will find the list again under Settings, Setup and features.
  8. You can now search your conversations by what was said, not just by who said it. Type a word and you get the conversations where it appears, with the matching line shown so you can judge the context before opening anything. Searching by customer identifier still works, and a search you bookmarked keeps working. Very large result sets are capped, and the page tells you when that happens rather than quietly showing you part of the answer.
  9. Your team can now send a photo from the conversation view: the part a shopper needs, a size chart, a close-up. Shoppers could already send you photos, and now it works both ways. Photos your shoppers send are kept for 7 days, because they are your customers' own pictures. Photos your team sends are kept for 90 days, so the answer is still there when the shopper comes back to buy.
  10. Two changes to your dashboard. You can now choose the period it covers, with a custom range if you want one, and every card says which period it is showing, so a number can never be read as something it is not. And conversations that got a low rating are now a list you can work through: mark one reviewed and it leaves the queue for your whole team, with an undo if you clear the wrong one. Marking a conversation reviewed changes nothing about your satisfaction score. It only records that somebody looked.
  11. Two ways to make the chat look and sound like your shop. Add a picture and it appears in the chat header and next to the chat's answers, and your teammates can add their own photo per store, shown beside their replies when one of them takes over. You can also choose how the chat words its answers: Standard, Friendly, Professional or Concise. Tone changes the wording only. What the chat is allowed to say and the facts it takes from your catalog are untouched. Professional also keeps addressing shoppers formally even when they write informally, which matters in languages that have both forms.
  12. You can now block a customer from your chat, from the conversation itself. Blocking a signed-in customer holds until you lift it; blocking the connection they were using lasts 90 days and then lifts by itself, because those addresses get handed to other people. Your blocked list records who blocked whom and why.
  13. If your chat is ever flooded, you can ask every visitor to confirm they are not a robot for 24 hours. It switches itself off, so there is nothing to remember.
  14. The widget engagement figures on your dashboard now count people rather than page views: how many saw the chat, how many opened it, and how many of those sent a message. Each one says on the card what it measures.
  15. You can now limit the chat to the countries you sell to. Visitors elsewhere do not see it and cannot start a conversation, so they never reach your bill.
  16. If the same shopper starts more than one chat within an hour, you are now charged once instead of once per chat.
  17. Each conversation now shows which country it came from.
  18. You can now choose which sign-in methods your team may use, and the allowed domains for your widget now sit with them under Settings, Security.
  19. The chat now asks unusual visitors to confirm they are human before they can start more conversations, so scripts cannot run up your bill.
  20. You can now test the chat on your own catalog from the dashboard before shoppers see it, switch language or sales channel, change the widget wording, and reopen your recent conversations.
  21. You can now sign in with Microsoft or GitHub, next to Google and the 1-click email link.
  22. Handoff alerts can now land in Slack, Microsoft Teams, Discord, or Google Chat, with a link that opens the conversation.

Jul 2026

  1. We opened a proof page with unedited answers from the live demo that you can rerun yourself, including asking for a product the store does not sell to watch it say so instead of inventing one.
  2. The Shopware 6 plugin is available: Shopware stores add the chat via Composer or GitHub while the Shopware Store listing is in review.

Jun 2026

  1. Shoppers can now upload a photo and get the closest match from your own catalog, not just search by typing.

May 2026

  1. Connecting a WooCommerce, Magento, or PrestaShop store is now one click from inside the plugin, with nothing to copy or paste.
  2. Shoppers can rate a chat, and when a question needs a person the conversation hands off to your team more smoothly.

Apr 2026

  1. The chat can now open on its own at the right moment, for example when a shopper lingers on a product or looks ready to leave.

Mar 2026

  1. Shoppers can add products to the cart and move to checkout inside the chat, without leaving the conversation.

Feb 2026

  1. You can now see the sales the chat took part in, so the revenue it helps close shows up in your numbers.

Jan 2026

  1. Emporiqa went live with plugins for the main store platforms and answers in 65+ languages from day one.

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