What's new

The short log of what shipped, newest first. We update it when something ships, not on a schedule.

Last updated:

Aug 2026

  1. You can now say how the chat should word its answers. Pick a voice, and you see each one answering the same shopper question before you choose: standard, friendly, professional or concise. Under it, write a short note the way you would brief a new sales assistant: use the shopper's first name, keep answers to two or three sentences, call them trainers rather than footwear. One note covers every reply, and you can add a different one for four situations: recommending a product, answering a question about your shop, looking up an order, and small talk. It changes wording only. What the chat says about stock, prices and orders still comes from your shop, and nothing you write here can change that or stop it saying so when it does not know. It is under Settings, How the chat writes, along with the line describing what kind of shop you run.
  2. You can now write pages yourself. Until now the chat answered from whatever your shop sends us, so anything you had not published on your site was invisible to it. Write a page in your dashboard instead, in your own words, and the chat uses it exactly as it uses the rest of your content: the shipping rule that only lives in your head, how a return actually works, what you do when someone orders the wrong size. A page can hold up to 10 languages, and you write each one yourself: a title, the text, and a link to the same page on your site if you have one. A shopper reads the version in the language they are already chatting in. If you sell through more than one channel, you pick where the page applies. You add, edit and delete them under Pages, up to 25 per store, and a sync from your shop never touches them.
  3. Your monthly spending cap is now enforced. It used to be a number on a settings page; now, the moment your billable usage reaches it, no new conversation starts and the chat comes off your storefront for the rest of the billing period, so you cannot be billed past the figure you set. The default is $59, and you can raise it, lower it, or clear it entirely from your billing page. We email you at 80 percent and again when you get there, and if you raise the cap and then reach the new one, you hear about that too. The cap is there so a busy month cannot turn into a bill you did not expect. Raising it costs nothing until the conversations happen.
  4. If a store goes a full year without a single conversation, we now pause its chat rather than leave it running for nobody. You get an email 30 days before it happens, so it is never a surprise, and nothing is charged while it is paused. Everything stays where it was: your products, your pages, your history, your team. When you want it back there is a Resume chat button on your billing page. There is no deadline for using it and you do not need to write to us.
  5. Your billing page now tells you what you owe once a store has stopped. A cancelled store, or one past the seven day grace after a failed payment, used to show an empty panel while money was still owed, which reads as nothing to pay. It now shows the amount for the period and says plainly that the chat has stopped serving and that the invoice still comes.
  6. Some questions are not worth an AI answer. If shoppers keep asking for something you do not sell, or for a policy you state the same way every time, you can now write the answer once and have it sent straight away. You give the words that should trigger it and the reply you want, and the chat steps aside. New rules start in Shadow, which shows you what would have matched without changing anything a shopper sees, so you can check your wording against real conversations before you switch it to Live. If you later change what a rule matches, it drops back to Shadow, so you can check the new wording the same way before it answers anyone again. Editing only the reply leaves the rule where it is. You can write the reply in more than one language, and each shopper gets the one that matches how they wrote to you.
  7. The setup card on your dashboard now knows when it is finished. It shows what is genuinely still open rather than a fixed list, and steps that will never apply to your shop can be marked as not for you, so a shop that ships worldwide is not told forever to limit the chat to certain countries. When you are done you can put the card away and it stays away. You will find the list again under Settings, Setup and features.
  8. You can now search your conversations by what was said, not just by who said it. Type a word and you get the conversations where it appears, with the matching line shown so you can judge the context before opening anything. Searching by customer identifier still works, and a search you bookmarked keeps working. Very large result sets are capped, and the page tells you when that happens rather than quietly showing you part of the answer.
  9. Your team can now send a photo from the conversation view: the part a shopper needs, a size chart, a close-up. Shoppers could already send you photos, and now it works both ways. Photos your shoppers send are kept for 7 days, because they are your customers' own pictures. Photos your team sends are kept for 90 days, so the answer is still there when the shopper comes back to buy.
  10. Two changes to your dashboard. You can now choose the period it covers, with a custom range if you want one, and every card says which period it is showing, so a number can never be read as something it is not. And conversations that got a low rating are now a list you can work through: mark one reviewed and it leaves the queue for your whole team, with an undo if you clear the wrong one. Marking a conversation reviewed changes nothing about your satisfaction score. It only records that somebody looked.
  11. Two ways to make the chat look and sound like your shop. Add a picture and it appears in the chat header and next to the chat's answers, and your teammates can add their own photo per store, shown beside their replies when one of them takes over. You can also choose how the chat words its answers: Standard, Friendly, Professional or Concise. Tone changes the wording only. What the chat is allowed to say and the facts it takes from your catalog are untouched. Professional also keeps addressing shoppers formally even when they write informally, which matters in languages that have both forms.
  12. You can now block a customer from your chat, from the conversation itself. Blocking a signed-in customer holds until you lift it; blocking the connection they were using lasts 90 days and then lifts by itself, because those addresses get handed to other people. Your blocked list records who blocked whom and why.
  13. If your chat is ever flooded, you can ask every visitor to confirm they are not a robot for 24 hours. It switches itself off, so there is nothing to remember.
  14. The widget engagement figures on your dashboard now count people rather than page views: how many saw the chat, how many opened it, and how many of those sent a message. Each one says on the card what it measures.
  15. You can now limit the chat to the countries you sell to. Visitors elsewhere do not see it and cannot start a conversation, so they never reach your bill.
  16. If the same shopper starts more than one chat within an hour, you are now charged once instead of once per chat.
  17. Each conversation now shows which country it came from.
  18. You can now choose which sign-in methods your team may use, and the allowed domains for your widget now sit with them under Settings, Security.
  19. The chat now asks unusual visitors to confirm they are human before they can start more conversations, so scripts cannot run up your bill.
  20. You can now test the chat on your own catalog from the dashboard before shoppers see it, switch language or sales channel, change the widget wording, and reopen your recent conversations.
  21. You can now sign in with Microsoft or GitHub, next to Google and the 1-click email link.
  22. Handoff alerts can now land in Slack, Microsoft Teams, Discord, or Google Chat, with a link that opens the conversation.

Jul 2026

  1. We opened a proof page with unedited answers from the live demo that you can rerun yourself, including asking for a product the store does not sell to watch it say so instead of inventing one.
  2. The Shopware 6 plugin is available: Shopware stores add the chat via Composer or GitHub while the Shopware Store listing is in review.

Jun 2026

  1. Shoppers can now upload a photo and get the closest match from your own catalog, not just search by typing.

May 2026

  1. Connecting a WooCommerce, Magento, or PrestaShop store is now one click from inside the plugin, with nothing to copy or paste.
  2. Shoppers can rate a chat, and when a question needs a person the conversation hands off to your team more smoothly.

Apr 2026

  1. The chat can now open on its own at the right moment, for example when a shopper lingers on a product or looks ready to leave.

Mar 2026

  1. Shoppers can add products to the cart and move to checkout inside the chat, without leaving the conversation.

Feb 2026

  1. You can now see the sales the chat took part in, so the revenue it helps close shows up in your numbers.

Jan 2026

  1. Emporiqa went live with plugins for the main store platforms and answers in 65+ languages from day one.

Try It On Your Store

Connect your products and watch the salesperson handle shopper questions on your catalog.

Your dashboard shows what each conversation led to. After about 100 free conversations, your own numbers decide.

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  • $0.25/conversation, capped
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