What's new

The short log of what shipped, newest first. We update it when something ships, not on a schedule.

Last updated:

Aug 2026

  1. Two ways to make the chat look and sound like your shop. Add a picture and it appears in the chat header and next to the chat's answers, and your teammates can add their own photo per store so shoppers see a face when a person takes over. You can also choose how the chat words its answers: Standard, Friendly, Professional or Concise. Tone changes the wording only. What the chat is allowed to say and the facts it takes from your catalog are untouched. Professional also keeps addressing shoppers formally even when they write informally, which matters in languages that have both forms.
  2. You can now block a customer from your chat, from the conversation itself. Blocking a signed-in customer holds until you lift it; blocking the connection they were using lasts 90 days and then lifts by itself, because those addresses get handed to other people. Your blocked list records who blocked whom and why.
  3. If your chat is ever flooded, you can ask every visitor to confirm they are not a robot for 24 hours. It switches itself off, so there is nothing to remember.
  4. The widget engagement figures on your dashboard now count people rather than page views: how many saw the chat, how many opened it, and how many of those sent a message. Each one says on the card what it measures.
  5. You can now limit the chat to the countries you sell to. Visitors elsewhere do not see it and cannot start a conversation, so they never reach your bill.
  6. If the same shopper starts more than one chat within an hour, you are now charged once instead of once per chat.
  7. Each conversation now shows which country it came from.
  8. You can now choose which sign-in methods your team may use, and the allowed domains for your widget now sit with them under Settings, Security.
  9. The chat now asks unusual visitors to confirm they are human before they can start more conversations, so scripts cannot run up your bill.
  10. You can now test the chat on your own catalog from the dashboard before shoppers see it, switch language or sales channel, change the widget wording, and reopen your recent conversations.
  11. You can now sign in with Microsoft or GitHub, next to Google and the 1-click email link.
  12. Handoff alerts can now land in Slack, Microsoft Teams, Discord, or Google Chat, with a link that opens the conversation.

Jul 2026

  1. We opened a proof page with unedited answers from the live demo that you can rerun yourself, including asking for a product the store does not sell to watch it say so instead of inventing one.
  2. The Shopware 6 plugin is available: Shopware stores add the chat via Composer or GitHub while the Shopware Store listing is in review.

Jun 2026

  1. Shoppers can now upload a photo and get the closest match from your own catalog, not just search by typing.

May 2026

  1. Connecting a WooCommerce, Magento, or PrestaShop store is now one click from inside the plugin, with nothing to copy or paste.
  2. Shoppers can rate a chat, and when a question needs a person the conversation hands off to your team more smoothly.

Apr 2026

  1. The chat can now open on its own at the right moment, for example when a shopper lingers on a product or looks ready to leave.

Mar 2026

  1. Shoppers can add products to the cart and move to checkout inside the chat, without leaving the conversation.

Feb 2026

  1. You can now see the sales the chat took part in, so the revenue it helps close shows up in your numbers.

Jan 2026

  1. Emporiqa went live with plugins for the main store platforms and answers in 65+ languages from day one.

Try It On Your Store

Connect your products and watch the salesperson handle shopper questions on your catalog.

Your dashboard shows what each conversation led to. After about 100 free conversations, your own numbers decide.

  • $25 signup credit
  • $0.25/conversation, capped
  • No card required
Try the Live Demo Start free
Contact Us