If it never talks to a shopper, you never pay.
AI chatbot pricing: $0.25 per conversation
Start free with $25 of credit. Pay only when shoppers chat past it: $0.25 per conversation, capped at $59/month by default. No card needed at signup. AI model costs included.
It answers from your catalog and your pages, not the open web. If it doesn't know, it says so and hands the conversation to you.
- 65+ languages
- GDPR, EU company
- No training on your data
Listed on 5 official marketplaces
Decide on your own numbers
Your $25 of signup credit covers about 100 conversations on your own catalog. Your dashboard shows chat-attributed revenue, conversion, and CSAT over those conversations. You decide based on what the salesperson does on your shoppers, not on claims from our marketing page. If the numbers don't convince you, you stop there. No deadline, no card prompt until the credit runs out.
Billed in USD. The euro amount depends on the rate your bank applies.
Leaving is one click. Disable the plugin and the widget is gone from your store. Your product data drops out of our search index and your store keeps its own copy of everything. No contract, no cancellation call.
Questions before you sign up? Rosen answers pre-sales email himself, usually within one business day. Write to him at [email protected].
Catalog over 100,000 products? See Enterprise
Each conversation between a shopper and the chat costs $0.25. A conversation is one full chat thread with a shopper, however many messages it takes. A shopper who asks forty questions and buys costs the same as one who asks two and leaves. Handing the chat to someone on your team keeps it the same conversation at the same price, however many of you join in. It stays the same conversation if they come back, until 24 hours of inactivity, after which the next chat counts as a new one. A conversation counts only when a shopper writes to the chat. An open widget or an unanswered greeting costs nothing. You set the monthly cap. Email alerts at 80%, 100%, and 150% of your cap. When the cap is reached, the chat pauses on your storefront for the rest of the billing period and resumes automatically next cycle.
If someone tries to waste your budget
You pay per conversation, so it is fair to ask what happens when a visitor decides to run the number up. You can block a visitor from future conversations, and the block applies before the next one is billed. You can limit the chat to the countries you sell to. If one connection keeps starting conversations, the chat asks for a human check before it starts another.
None of these is a wall. A blocked visitor who signs out or moves to another network comes back, and a country limit is defeated by a VPN. The human check makes abuse cost effort rather than making it impossible: a connection that never solves it gets about 20 conversation starts a day instead of 60, which is around $5 of your money instead of $15. What changes is that nobody spends your budget for free, and your monthly cap goes back to being a backstop instead of the only thing standing between you and a bad week.
Estimate your monthly bill
Move the sliders to your monthly storefront visitors and your engagement rate. We assume about 3% of visitors will engage the chat. Adjust if your traffic behaves differently. Set your cap to see how it bounds the bill.
Estimated conversations
150
/ month
Cost at $0.25/conv
$37.50
Without cap
Your estimated bill
$37.50
Below your cap, chat keeps running
Estimates only. Actual usage depends on your storefront and seasonality. Default cap is $59/month, customer-adjustable. When the cap is reached, the chat pauses for the rest of the period and resumes automatically next billing cycle.
Scaling beyond 100,000 products?
Custom catalog limits, custom per-conversation rates, dedicated support, SLA guarantees, and implementation assistance for teams that need more than the self-serve Pay-as-you-go plan.
Contact SalesUp to 500,000 products (customizable)
Custom per-conversation rates
Custom integrations
Dedicated support + SLA
Every plan includes
No feature gating. Plans differ only in catalog and page capacity.
What you'll pay at common volumes
Pay-as-you-go at $0.25 per conversation. The $59/month default cap means most stores never pay more.
When you hit your cap, the chat pauses for new shoppers until the next billing cycle. In-flight conversations always finish. Raise the cap any time from your billing dashboard to keep going.
Set the ceiling once. Your bill can't climb past the number you chose, even in your busiest week. A quiet month costs you a quiet month.
| Shopper conversations per month | At the $59 default cap (auto-pause when reached) | If you raise the cap |
|---|---|---|
| 100 | $0 (covered by the $25 signup credit) | $25 |
| 500 | $59 | $125 |
| 1,000 | $59 | $250 |
| 5,000 | $59 (raise the cap in your billing dashboard to keep going) | $1,250 |
A conversation only counts when a shopper writes to the chat, so you count far fewer conversations than visitors. Whatever your traffic, the cap is the ceiling you set.
AI model costs are included. Catalogs over 100,000 products move to Enterprise.
Pricing FAQ
What buyers ask before signing up.
How does pay-as-you-go billing work?
$0.25 per conversation. No monthly base fee. Your bill is capped at $59/month by default; you can raise or lower the cap any time from your billing dashboard. When the cap is reached, the chat pauses on your storefront for the rest of the period and resumes automatically next billing cycle. Email alerts at 80%, 100%, and 150% of your cap. AI model costs are included in the rate. Conversations are billed at month-end based on actual usage. For a worked example, see how per-conversation chatbot pricing works.
This costs less than I expected. Is there a catch?
No catch. You pay $0.25 when the chat talks to a shopper, and nothing when it doesn't; there's no sales team and no per-seat licence built into the number. Here's the full story of where the price comes from.
Can I change my cap or pause billing at any time?
Yes. Raise or lower your monthly cap any time from the billing dashboard. When the cap is reached, the chat pauses on your storefront for the rest of the period and resumes automatically next billing cycle. Cancelling pauses the widget without deleting your data. The widget HTML is cached at the edge for performance, so once the cap is reached or the credit is exhausted it can take up to about 5 minutes for the chat bubble to disappear from your storefront.
Do you charge per team member or per seat?
No. Every plan includes unlimited team members. Add as many agents as you need without per-seat fees.
How does the $25 signup credit work?
Start free with $25 of credit auto-applied (about 100 conversations at $0.25 each). No card is needed at signup, and the credit doesn't expire while your store is active. When it runs out, an email and a dashboard prompt ask you to add a card: with a card, $0.25 per conversation capped at $59/month by default; without one, the widget pauses and your data stays.
Do you offer Enterprise plans?
Yes. Enterprise covers catalogs beyond 100,000 products with custom per-conversation rates, dedicated support with an SLA, and implementation assistance. Pricing is negotiated based on usage. Contact sales for a quote.
Do I pay extra for AI usage on top of the Emporiqa per-conversation price?
No. All AI model costs are included in the per-conversation rate. You do not manage API keys; the rate already factors in model cost. This keeps billing predictable. See the AI cost glossary entry for more context.
What if it says something wrong to a customer?
Answers come from your catalog and your store pages, not the open internet. When the salesperson is not confident, it says so and hands off to your team instead of guessing. Every conversation is saved, and low-rated chats are flagged on your dashboard so you can review edge cases before they become complaints. Full breakdown on the brand-safety section.
What if Emporiqa has an outage, does it break my store?
No. The chat widget loads asynchronously from our servers. If we are unreachable, the chat bubble does not appear. Your storefront, product pages, and checkout keep working normally. The plugin on your store only listens for catalog changes; it does not run any customer-facing logic.
Is my conversation data used to train AI models?
No. Conversations are not used for model training. Chat history is kept for 90 days, then automatically deleted. Emporiqa is an EU company operating under GDPR.
Try It On Your Store
Connect your products and watch the salesperson handle shopper questions on your catalog.
Your dashboard shows what each conversation led to. After about 100 free conversations, your own numbers decide.
- $25 signup credit
- $0.25/conversation, capped
- No card required