If it never talks to a shopper, you never pay.
AI chatbot pricing: $0.25 per conversation
Your first 100 conversations are free, once: a $25 signup credit, no card needed. Then $0.25 per conversation, up to a monthly limit you choose. No monthly fee, no seat fees, AI model costs included.
- Speaks your shopper's language
- Hosted in Germany, EU company
- No training on your data
Listed on 5 official marketplaces
Our business has a complex product catalogue with over 4,000 products and more than 100,000 SKUs, so implementing AI customer support was never going to be straightforward. The chatbot has handled this challenge remarkably well and has become a valuable part of our customer experience.
Decide on your own numbers
Test it in the playground in your dashboard, on your own catalog, before it goes live; those test chats come out of the same credit. Then let it talk to your shoppers. Your dashboard shows which chats ended in a sale and how shoppers rated them, so you decide on what it does in your store, not on what this page says. If the numbers don't convince you, you stop there. No deadline, and no card until the credit runs out.
We bill in US dollars. Euro amounts on this page are an estimate; the final figure depends on the rate your bank applies.
Prices exclude VAT. EU businesses outside Bulgaria: add your VAT number when you add your card and the invoice is reverse-charged.
Leaving is one click. Disable the plugin and the widget is gone from your store. Your product data drops out of our search index and your store keeps its own copy of everything. Billing stops with the last conversation.
Questions before you sign up? Rosen answers pre-sales email himself, usually within one business day. Write to him at [email protected].
Catalog over 100,000 products? See Enterprise
What a month costs
What you pay in a month, in US dollars excl. VAT
100 conversations
$25
At the $199 limit new stores start with
$25
300 conversations
$75
At the $199 limit new stores start with
$75
1,000 conversations
$250
At the $199 limit new stores start with
$199, the chat is hidden after about 796 conversations
2,500 conversations
$625
At the $199 limit new stores start with
$199, until you raise the limit
| Conversations a month | You pay | At the $199 limit new stores start with |
|---|---|---|
| 100 | $25 | $25 |
| 300 | $75 | $75 |
| 1,000 | $250 | $199, the chat is hidden after about 796 conversations |
| 2,500 | $625 | $199, until you raise the limit |
Every row is at the rate. Your first 100 conversations are free, once: the $25 signup credit covers them. The figures are for typed conversations; voice adds $0.15 to each conversation that uses it. Catalogs over 100,000 products move to Enterprise.
What counts as a conversation
A conversation is counted when a shopper sends the first message, and it stays one conversation while they keep coming back, until 24 hours without activity. A shopper who asks forty questions and buys costs the same as one who asks two and leaves. Opening the chat costs nothing, a new chat started within the hour is not counted again, and your team stepping in costs nothing extra.
More on why we charge per conversation: how per-conversation chatbot pricing works
You choose the limit
You choose the most you pay in a month, or no limit at all, and change it any time in your billing dashboard. New stores start with a $199 limit; existing stores keep the limit they have. We email you at 80% and at 100%. At the limit the chat is hidden from your store until the next billing period or until you raise it.
Bringing in your team does not move the number
A shopper can ask for a person at any time, and you can step into any conversation. Either way it stays the same conversation at the same price, however many of you join in. Every account includes unlimited team members with no per-seat fee, so who answers a shopper is a question about your team and not about your bill. When one of them replies, they can put their own name and photo on it, instead of your store mark. A shopper who steps away while someone is being brought in comes back into the same conversation.
Voice mode: $0.15 more per conversation that uses it, only if you switch it on
Voice mode is off until you switch it on in your settings. With it on, a shopper can talk to the chat instead of typing and hear the answer read aloud. A conversation where the shopper speaks, even once, costs $0.15 more, charged once however long they talk: $0.40 in total. Voice comes out of your signup credit and counts toward your monthly limit, so the $199 limit covers about 796 typed or 497 voice conversations. It shows as its own line on your invoice, and switching voice off stops the charge at once. If your credit or limit has no room left for it, the shopper can still type.
If someone tries to waste your budget
You pay per conversation, so it is fair to ask what happens when a visitor decides to run the number up. You can block a visitor from future conversations, and the block applies before the next one is billed. You can limit the chat to the countries you sell to. If one connection keeps starting conversations, the chat asks for a human check before it starts another.
None of these is a wall. A blocked visitor who signs out or moves to another network comes back, and a country limit is defeated by a VPN. The human check makes abuse cost effort rather than making it impossible: a connection that never solves it gets about 20 conversation starts a day instead of 60, which is around $5 of your money instead of $15. What changes is that nobody spends your budget for free, and your monthly limit goes back to being a backstop instead of the only thing standing between you and a bad week.
Estimate your monthly bill
Move the sliders to your monthly storefront visitors and your engagement rate. We assume about 3% of visitors will engage the chat. Adjust if your traffic behaves differently. Set your limit to see how it bounds the bill.
Estimated conversations
/ month
Cost at $0.25/conv
Without a limit
Your estimated bill
Below your limit, the chat keeps running
Estimates only. Your usage depends on your storefront and the season.
Scaling beyond 100,000 products?
Custom catalog limits, custom per-conversation rates, dedicated support, SLA guarantees, and implementation assistance for teams that need more than the self-serve plan.
Contact SalesUp to 500,000 products (customizable)
Custom per-conversation rates
Custom integrations
Dedicated support + SLA
Included in the price
Self-serve and Enterprise have the same features; Enterprise raises the catalog and page limits.
Pricing FAQ
What buyers ask before signing up.
This costs less than I expected. Is there a catch?
No catch. You pay $0.25 when the chat talks to a shopper, and nothing when it doesn't; there's no sales team and no per-seat licence built into the number. Here's the full story of where the price comes from.
Can I stop at any time?
Yes. Cancelling hides the chat from your store and keeps your data. When the limit is reached or the credit runs out, the chat stops taking new conversations at once, and the chat button can take a few minutes to leave pages that are already open.
What happens when the signup credit runs out?
The credit is added when you create your store, covers 100 conversations at $0.25, and doesn't expire while your store is active. When it runs out, we email you and your dashboard asks for a card. With a card, the chat keeps going at $0.25 per conversation, up to your monthly limit. Without one, the chat is hidden from your store and your data stays; add a card to bring it back.
Do you offer Enterprise plans?
Yes. Enterprise covers catalogs beyond 100,000 products with custom per-conversation rates, dedicated support with an SLA, and implementation assistance. Pricing is negotiated based on usage. Contact sales for a quote.
What if it says something wrong to a customer?
Answers come from your catalog and your store pages, not the open internet. When the chat is not confident, it says so instead of guessing, and brings in a person. Every conversation is saved, and low-rated chats are flagged on your dashboard so you can review edge cases before they become complaints. Full breakdown on the brand-safety section.
What if Emporiqa has an outage, does it break my store?
No. The chat loads after your page and runs on our servers. If we are unreachable, the chat button does not appear, and your storefront, product pages and checkout keep working. Your plugin does three things: it sends catalog changes, carries out the cart actions a shopper asks for in the chat, and answers order lookups for that shopper's own orders.
Is my conversation data used to train AI models?
No. Conversations are not used for model training. Chat history is kept for 90 days, then automatically deleted. Emporiqa is an EU company, and the service is hosted in Germany.
Try it on your store
Connect your products and see the chat answer shopper questions from your own catalog.
Your dashboard shows what each conversation led to. Your first 100 conversations are free, once, so your own numbers decide.
- $25 signup credit
- $0.25 a conversation, up to a limit you choose
- No card required