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Emporiqa, the AI shop assistant for WooCommerce, PrestaShop, Magento, Shopware, Drupal and Sylius stores

AI chatbot with visual search for e-commerce

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The short answer

An AI chatbot with visual search lets a shopper upload a photo and get back the matching or closest product from your catalog, instead of guessing search words. Emporiqa includes visual search on every plan, across WooCommerce, Magento, PrestaShop, Shopware 6, Drupal Commerce, and Sylius, and bills pay-as-you-go per conversation with the AI model cost included; current rates are on the pricing page.

Shoppers often know what they want when they see it but cannot name it. They have a photo of a lamp, a dress, or a part, and typing the right words is hard. Visual search closes that gap: the shopper uploads the photo and the chat returns the matching item from your catalog, or the closest one you stock. Several chat tools now read a photo a shopper sends. Fewer turn it into a search of your own catalog.

What visual search adds to a store chatbot

Photo upload Typical store chatbotOften not supported EmporiqaShopper uploads a photo in the chat
What comes back Typical store chatbotA text re-prompt, or a description of the photo EmporiqaThe matching catalog item, or the closest one you stock
When the shopper cannot name it Typical store chatbotOften a dead end EmporiqaPhoto finds the product anyway
Platforms Typical store chatbotVaries EmporiqaWooCommerce, Magento, PrestaShop, Shopware 6, Drupal Commerce, Sylius
Included or add-on Typical store chatbotSometimes available, often as image understanding only EmporiqaIncluded on every plan, no extra fee
Pricing Typical store chatbotSeat plan plus separate AI bill EmporiqaPer conversation and per AI-drafted email reply sent, AI included (see pricing)

How visual search works for a shopper

The shopper opens the chat and uploads a photo. The chat reads the image, searches your catalog, and returns the product that matches, or the closest item you stock when there is no exact match. From there it behaves like the rest of the conversation: it answers questions, suggests a variation, and adds the item to the cart. The shopper never has to find the right search words.

Where it helps most

Visual search earns its place in stores where shoppers recognize a look but lack the vocabulary: fashion and apparel, furniture and decor, lighting, spare parts, and jewelry. A shopper screenshots an item they saw elsewhere, uploads it, and the chat points to the closest match in your catalog, turning an image into a product page and a cart.

Included, across six platforms

Visual search is part of Emporiqa on every plan, with no separate fee, and works on WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Sylius, and Shopware 6 (installs with Composer or from GitHub). You pay per conversation with the AI model cost included, and per AI-drafted email reply you send if you connect your mailbox (current rates are on the pricing page). You start free with no card, and set a monthly limit that you can change or remove. At the limit the chat is hidden from your shop until the next billing period or until you raise it.

Questions store owners ask

What is an AI chatbot with visual search?

It is a store chatbot that lets a shopper upload a photo and returns the matching or closest product from your catalog, instead of relying on the shopper to type the right search words. Emporiqa includes visual search on every plan.

Which platforms support visual search?

Emporiqa’s visual search works on WooCommerce, Magento and Adobe Commerce, PrestaShop, Shopware 6, Drupal Commerce, and Sylius. It is included on every plan with no extra fee.

What happens if there is no exact match?

The chat returns the closest product you stock and continues the conversation, suggesting variations or related items, so the shopper still reaches a product page.

Does visual search cost extra?

No. It is part of every plan. You pay per conversation with the AI model cost included, and there is no separate fee for visual search. Current rates are on the pricing page.

A store that uses Emporiqa, and who builds it

Our business has a complex product catalogue with over 4,000 products and more than 100,000 SKUs, so implementing AI customer support was never going to be straightforward. The chatbot has handled this challenge remarkably well and has become a valuable part of our customer experience.

Hamish, GoCustom, September 2026 Read the full review on Trustpilot

Built by Rosen Hristov, a former agency CTO with 15 years building enterprise platforms and online shops for clients in Europe, the US and Australia. He works with every store himself, before and after the sale.

Try it with your own products first

Nothing changes on your shop until you say so.

  1. Install the plugin

    Pick your platform. Your products sync on their own.

    WooCommerce PrestaShop Magento Shopware Drupal Commerce Sylius
    1. Step 1: Install the plugin from WordPress.org
    2. Step 2: Connect your store in one click
    3. Step 3: Your products sync, then again each time you save one

    Emporiqa for WooCommerce WooCommerce setup guide

    Another platform? Connect it through our API

  2. Test it on your own catalog

    On the test page in your dashboard, the chat answers from your products and pages. Your customers see nothing yet.

  3. Go live within your monthly limit

    Press Go live when you are happy with the answers.

    Start with the chat; add customer emails whenever you like.

Create free account

Using Claude or ChatGPT? Set it up from there

Installing it for clients? Implementation partners

Let shoppers search your store with a photo

Create a free account, no card needed. Visual search is included on every plan.

Your dashboard shows what each conversation led to.

  • Free to start
  • Pay per use, no seat fees
  • No card required
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