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Emporiqa, the AI shop assistant for WooCommerce, PrestaShop, Magento, Shopware, Drupal and Sylius stores

LoyJoy vs Emporiqa

A direct comparison for e-commerce store owners deciding between LoyJoy and Emporiqa. Facts come from each vendor's own pricing, product and help pages, checked in October 2026.

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The short answer

LoyJoy has a Shopify app and a Shopware plugin, and connects Magento and WooCommerce through its API on the €1,490 Professional plan. Emporiqa has plugins for all six platforms, PrestaShop, Drupal Commerce and Sylius included, and starts at $0.

Both include the AI. LoyJoy's Starter plan is €390 a month on an annual contract, with 1,000 conversations; Emporiqa charges $0.25 per conversation and $0.15 per AI-drafted email reply you send.

At 1,000 conversations a month, that is $250 on Emporiqa against €390 on LoyJoy.

LoyJoy fits better if AI that runs in the EU is a hard requirement, or you need tooling for the EU AI Act and an enterprise contract.

LoyJoy

EU-hosted conversational platform for mid-market and enterprise

Best known for: an EU-hosted conversational platform with EU-region AI processing, for mid-market and enterprise.

Source: loyjoy.com

Emporiqa

AI shop assistant for sales and support

Native plugins on six self-hosted platforms. Reads catalog data directly. AI model costs included. EU company, databases hosted in Germany, no training on your data.

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Where each one fits

LoyJoy fits when…

LoyJoy is a strong fit for mid-market and enterprise brands that want the AI to run in the EU, tooling for the EU AI Act, and a product finder across Shopify, Shopware, Magento, and WooCommerce.

Emporiqa fits when…

Small and mid-size stores that do not want a plan from €390 a month, and stores on PrestaShop, Drupal Commerce, or Sylius. Stores that want photo search and a per-conversation price that starts at zero. If AI that runs in the EU is a hard requirement, LoyJoy offers it and Emporiqa does not.

Pick LoyJoy if…

  • AI that runs in the EU is a hard requirement, which LoyJoy offers and Emporiqa does not.
  • You need tooling for the EU AI Act and a procurement-friendly contract.
  • You want a phone AI agent and visual workflow automation as well as chat.
  • You are a large organization whose volume fits LoyJoy's tiers and whose process expects an enterprise vendor.

Pick Emporiqa if…

  • You are a small or mid-size store and do not want a plan from €390 a month.
  • You run on PrestaShop, Drupal Commerce, or Sylius, which LoyJoy does not list as integrations.
  • You want to start free and pay per conversation, with the AI cost included.
  • You want shoppers to search by photo.

Many of our features started as a merchant's request. Missing something you need? Tell us, and we'll write back when it's built. Request a feature

Side-by-side comparison

Pricing model LoyJoyAnnual contract from €390 a month, €0.25 per extra conversation. Source Emporiqa$0.25 per conversation with the AI included. Each AI-drafted email reply you send costs $0.15; replies your team writes are free. You set a monthly limit, or none; at the limit the chat is hidden from your shop until the next billing period or until you raise it.
Entry friction LoyJoyAnnual contract, or a monthly term at higher rates; 30-day free trial; sales-led for higher tiers. Source Emporiqa$0 to start. Roughly your first 100 conversations are free, once: a $25 signup credit, no card needed.
Platform coverage LoyJoyShopify app, Shopware plugin; Magento and WooCommerce through its API (Professional plan). EmporiqaWooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Sylius and Shopware 6.
Visual search (shopper uploads a photo) LoyJoyHas a photo upload module with image recognition; product search by photo is not described. EmporiqaBuilt in. Photo upload returns the matching or closest catalog item.
Data and AI model LoyJoyRuns its own chat model on its own hardware in Münster, Germany. Hosting on ISO 27001 certified Google Cloud in the EU, and tooling for the EU AI Act. LoyJoy itself is working toward ISO 27001. EmporiqaEU company (Bulgaria). Databases and the search index are hosted at Hetzner in Germany. Model calls go to OpenAI in the US under the EU Standard Contractual Clauses; OpenAI keeps requests up to 30 days for abuse checks and does not train on them. Our Data Processing Addendum is published at emporiqa.com/dpa/, with a signed PDF to download. Conversations are deleted after 90 days.
Languages LoyJoy40 languages. Emporiqa65 languages, with cross-language catalog search: a German shopper finds products in an English catalog.
Orders and requests LoyJoyCart with variants and coupons, order status, and returns in the chat. EmporiqaLooks the order up on your shop and shows it as a card. Return, cancel, order change, quote and invoice requests are collected in the chat and emailed to your team. The chat does not refund or cancel by itself.
Your own rules LoyJoyBPMN workflow automation. EmporiqaWrite a rule for a situation. It can answer with your text, call your endpoint, email your team, or send to Zapier or Make.

Pricing notes

LoyJoy's prices are for an annual contract: Starter from €390 a month and Professional from €1,490 a month, with custom enterprise terms. A monthly term is also offered, at higher rates. Extra conversations cost €0.25 each. There is a 30-day free trial. Check loyjoy.com/en/pricing for current numbers.

Emporiqa: Free to start: $25 credit, about 100 conversations. Then $0.25 per conversation, no seat fees. See pricing

Platform coverage

LoyJoy has a Shopify app and a Shopware plugin. Magento and WooCommerce connect through its REST API, which needs the €1,490 Professional plan. PrestaShop, Drupal Commerce, and Sylius are not listed. Emporiqa ships native plugins for WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Shopware 6 (installs with Composer or from GitHub), and Sylius.

Frequently asked questions

Is Emporiqa a LoyJoy alternative?

Yes, for small and mid-size stores. LoyJoy is an EU-hosted platform on an annual contract from €390 a month; Emporiqa charges per conversation from $0 with AI included, native on six platforms, and includes photo search.

Is Emporiqa cheaper than LoyJoy?

For most small and mid-size stores, yes. LoyJoy starts at €390 a month on an annual contract, with €0.25 per extra conversation. Emporiqa has no monthly base: $0.25 per conversation with the AI included and $25 of signup credit. Each AI-drafted email reply you send costs $0.15; replies your team writes are free. You set a monthly limit, or none; at the limit the chat is hidden from your shop until the next billing period or until you raise it.

Does Emporiqa offer EU-hosted AI like LoyJoy?

No. LoyJoy runs its own chat model in Germany. Emporiqa is an EU company and its databases and search index are hosted in Germany, but model calls go to OpenAI in the US, which keeps requests up to 30 days for abuse checks. If AI that runs in the EU is mandatory for you, LoyJoy fits that requirement.

Which platforms does each support?

LoyJoy has a Shopify app and a Shopware plugin, and connects Magento and WooCommerce through its API. Emporiqa has native plugins for WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius and Shopware 6.

A store that uses Emporiqa, and who builds it

Our business has a complex product catalogue with over 4,000 products and more than 100,000 SKUs, so implementing AI customer support was never going to be straightforward. The chatbot has handled this challenge remarkably well and has become a valuable part of our customer experience.

Hamish, GoCustom, September 2026 Read the full review on Trustpilot

Built by Rosen Hristov, a former agency CTO with 15 years building enterprise platforms and online shops for clients in Europe, the US and Australia. He works with every store himself, before and after the sale.

Try it with your own products first

Nothing changes on your shop until you say so.

  1. Install the plugin

    Pick your platform. Your products sync on their own.

  2. Test it on your own catalog

    On the test page in your dashboard, the chat answers from your products and pages. Your customers see nothing yet.

  3. Go live within your monthly limit

    Press Go live when you are happy with the answers.

    Start with the chat; add customer emails whenever you like.

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Using Claude or ChatGPT? Set it up from there

Installing it for clients? Implementation partners

Comparing other tools?

Head-to-head pages for the chat tools store owners most often weigh against Emporiqa:

Try it on your store

Connect your products and see the chat answer shopper questions from your own catalog.

Your dashboard shows what each conversation led to.

  • Free to start
  • Pay per use, no seat fees
  • No card required
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