Tidio vs Emporiqa
A direct comparison for e-commerce store owners deciding between Tidio and Emporiqa. Facts come from each vendor's own pricing, product and help pages, checked in October 2026.
Pick Emporiqa if your store runs on WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius, or Shopware 6 (via Composer/GitHub) and you want one chat that finds the product, fills the real cart and answers where an order is, on your own platform. Pick Tidio if the rows below where it does more than Emporiqa matter most to your store.
Tidio
Live chat + AI chatbot, strongest on Shopify
Best known for: Shopify live chat with Lyro AI add-on.
Source: https://www.tidio.com
Emporiqa
AI chatbot for e-commerce that recommends and fills the cart
Native plugins on six self-hosted platforms. Reads catalog data directly. AI model costs included. EU company, data hosted in Germany, no training on your data.
Try the live demo →Where each one fits
Tidio fits when…
Tidio is a strong fit for Shopify stores that want live chat plus the Lyro AI agent on top. It is widely used for ticket deflection and visitor engagement, especially on small to mid-size storefronts.
Emporiqa fits when…
Stores running WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius, or Shopware 6 (via Composer/GitHub) where the chatbot needs to read product variants, translations, stock by source, and per-channel pricing natively. Stores that want the AI included in one price per conversation, with no separate AI add-on. Stores that want order lookups and return, cancel and change requests handled in the chat on their own platform.
Side-by-side comparison
| Capability | Tidio | Emporiqa |
|---|---|---|
| Catalog and content sync | Catalog sync via the Shopify app, WooCommerce plugin, product feed or API. Policy and FAQ content is a separate set you build and maintain, from scanned URLs, manual Q&A pairs or file import. | Your catalog is the knowledge base, and you can add your own pages in the dashboard, each in up to 10 languages. The native plugin pushes products, variants, prices, stock and store pages over webhooks as you save them, on all six supported platforms, with reconciliation if a push fails. |
| Store integrations | Shopify app and WooCommerce plugin. Other platforms by script. | Native plugins on six: WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Sylius, and Shopware 6 (via Composer/GitHub). |
| Visual search (shopper uploads a photo) | Not on its features page. | Built in. Shoppers upload a photo, the chat returns the matching or closest catalog item. |
| AI model cost | Lyro is a separate add-on, about $0.50 per AI conversation, on top of the chat plan. | Included in the $0.25 per conversation. No separate AI bill, no API key to manage. |
| Languages | 48 languages for Lyro. | Answers in the shopper's language. Cross-language search: a German shopper finds products in an English catalog. |
| When the chat is not sure | Hands off to your team using rules you set. | Hands off with full conversation context, summary of intent, and suggested next steps. Low-rated chats flagged automatically. |
| Live chat with your own team | Included, with up to 10 seats on the main plans. Visitor list and outbound chat to browsing visitors included. | Included, and the AI answers first. Any team member can open a conversation and take it over, with saved replies and a typing indicator, whether or not the chat asked for help. Unlimited team members, no per-seat fee. No visitor list of people who have not written in. |
| Data posture | Founded in Poland, headquartered in San Francisco. Data is stored in the EEA on all plans. | EU company (Bulgaria). Your data is hosted in Germany. Model calls go to OpenAI in the US, which keeps requests up to 30 days for abuse checks. No training on your data. Conversations are deleted after 90 days. |
| Cart operations inside chat | On Shopify, Lyro adds products to the cart. On WooCommerce it sees the cart. Elsewhere, product cards only. | Add to cart, change quantity, remove, view cart, and proceed to checkout from inside the chat. |
| Conversion attribution | Sales reporting included (tier not stated on Tidio's site). | Included. Funnel from chat session to cart to checkout to revenue. |
| Orders and requests | On Shopify, Lyro looks up orders and can cancel them, change addresses and refund. On WooCommerce it sees order history. | Looks the order up on your shop and shows it as a card. Return, cancel, order change, quote and invoice requests are collected in the chat and emailed to your team. The chat does not refund or cancel by itself. |
| Your own rules | Flows and Lyro Actions: visual automations and calls to your API. | Write a rule for a situation. It can answer with your text, call your endpoint, email your team, or send to Zapier or Make. |
Pricing notes
Tidio: Tidio bills its chat plan by conversations your team answers: free for 50, Starter from $24.17 a month on annual billing, Growth from $49.17. Up to 10 seats are included. The Lyro AI agent is a separate add-on, from $32.50 a month for 50 AI conversations, about $0.50 each. Check tidio.com/pricing for current numbers.
Emporiqa: $0.25 per conversation with the AI included. Your first 100 conversations are free, once: a $25 signup credit, no card needed. You set a monthly limit, which you can raise, lower or remove. At the limit the chat is hidden from your store until the next billing period or until you raise it. Enterprise plans available for custom volume. See pricing →
Platform coverage
Tidio's deepest integration is Shopify, then its WooCommerce plugin. On Magento, PrestaShop, Drupal Commerce and Sylius you add Tidio's script, and Lyro reads your products from a product feed or its API, not from the platform itself. Emporiqa ships native plugins for WooCommerce, Magento and Adobe Commerce, PrestaShop, Drupal Commerce, Shopware 6 (via Composer/GitHub), and Sylius.
Pick Emporiqa if…
- You run on WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius, or Shopware 6 (via Composer/GitHub) and want a chatbot that reads the catalog from your platform's own plugin, not from a product feed.
- You want one price per conversation with the AI included, not a chat plan plus an AI add-on.
- You want one chat that finds the product, fills the real cart and answers where an order is.
- You want order lookups and return, cancel and change requests handled in the chat on a store that is not on Shopify.
Pick Tidio if…
- Your store is on Shopify and you are happy with the Shopify-native deep integration.
- You are on Shopify and want the chat itself to cancel orders and issue refunds. Emporiqa passes those requests to your team.
- You want a visitor list and outbound chat to people who are browsing but have not written in. Emporiqa answers shoppers who start a conversation.
- Your existing flows, automations, and integrations on Tidio represent significant sunk cost and the upside of switching does not yet justify the migration.
Frequently asked questions
Is Emporiqa a Tidio alternative?
Yes, for stores on WooCommerce, Magento, PrestaShop, Drupal Commerce, Sylius, or Shopware 6 (via Composer/GitHub). Tidio is strongest on Shopify. Emporiqa is built native-first for the six self-hosted platforms above and includes AI model costs in the price per conversation.
How does Emporiqa pricing compare to Tidio?
Emporiqa charges $0.25 per conversation with the AI included, and your first 100 conversations are free, once. You set a monthly limit, or none; at the limit the chat is hidden from your store until the next billing period or until you raise it. Tidio bills the chat plan by conversations, and Lyro costs about $0.50 per AI conversation on top. Compare your projected monthly volume against both.
Does Emporiqa do live chat with human agents?
Yes. Live chat you can step into, without staffing a desk. The AI answers first, and any team member can open a conversation in the dashboard and take it over, with saved replies and a typing indicator the shopper sees. The shopper can also ask for a person, and when the chat is not sure it says so and offers to bring one in. Unlimited team members, no per-seat fee.
Can I migrate conversation history from Tidio?
Conversation history export depends on Tidio's data export. Catalog data does not need migration. Emporiqa's plugin reads it natively from your platform on first install.
Comparing other tools?
Head-to-head pages for the chat tools store owners most often weigh against Emporiqa:
See Emporiqa on a live store
A 30-second demo on a fully stocked electronics store. The chat finds products, answers product questions and adds items to the cart.