AI Sales Agent for E-commerce: What It Does and What It Costs
An AI sales agent recommends products from your catalog, answers questions about them, and walks shoppers to checkout, while a support chatbot mostly deflects tickets. Emporiqa is built sales-first, answers in the shopper's language, and bills pay-as-you-go at $0.25 per conversation with $25 of signup credit and no card.
An AI sales agent is a chat assistant whose job is to sell, not to close tickets. It reads your catalog, recommends the right products, answers questions about them, and guides the shopper to checkout. A support chatbot mostly deflects questions. Emporiqa is built sales-first and bills only when it talks to a shopper.
FAQ deflection bot vs AI sales agent
| What to compare | FAQ deflection bot | Emporiqa |
|---|---|---|
| Primary job | Deflect support tickets | Recommend products and take the shopper to checkout |
| Recommends from your catalog | No | Yes, from text, a photo or the shopper's voice |
| Answers fit, price and durability questions | No | Yes, from your product data |
| Visual search by photo | No | Yes, shopper uploads a photo to find matches |
| Walks shopper to checkout in chat | No | Yes, adds to the cart in the chat (when you turn cart actions on) and opens your checkout |
| Languages | Varies | Answers in the shopper's language |
| Pricing model | Per seat or per resolved ticket | $0.25 per conversation, usage only |
| AI model cost | Included in most hosted tools; one-off plugins often need your own key | Included, no second bill |
What an AI sales agent does
It works the way a good shop assistant works in a store. A shopper describes what they want, or uploads a photo, and the agent pulls matching products from your catalog. It answers questions about fit, compatibility, and price, suggests alternatives when something is out of stock, and links the shopper straight to the product and checkout.
A visitor who types in French or German gets answered in their own language. Support questions and order tracking still get handled, but selling is the main job.
Sales agent vs support bot
Many chat tools started as support desks and added selling later. Several support tools now add shopping features, mostly on Shopify. A support bot's core design is ticket deflection: match a question to a help article and end the conversation. That is useful, but on its own it does not recommend a product, compare two options or put the right variant in the cart.
A sales agent starts from the opposite goal. Every reply is meant to move the shopper closer to buying. Emporiqa was built this way from the start, so recommendation and finding the right variant are the core behavior, not an add-on.
What it costs
Emporiqa is pay-as-you-go. There is no monthly base fee and no per-seat charge. You pay $0.25 each time the agent has a conversation with a shopper, and the AI model cost is included, so there is no separate provider bill.
Your first 100 conversations are free, once: a $25 signup credit, no card needed. You set a monthly limit you can raise, lower or remove; at the limit the chat is hidden from your store until the next billing period or until you raise it. Stores up to 100,000 products run on this plan; larger catalogs move to Enterprise.
Questions store owners ask
What is an AI sales agent for e-commerce?
It is a chat assistant whose main job is selling. It recommends products from your catalog, answers questions about them, supports visual search by photo, and walks the shopper to checkout, in whatever language the shopper writes in. It also answers support questions and order status, but selling is the main job.
How is it different from a support chatbot?
A support chatbot is built to deflect tickets by matching a question to a help article. A sales agent is built to move a shopper toward buying: it recommends, finds the right variant, and links to checkout. Emporiqa is sales-first, so that behavior is the core, not an add-on.
Which platforms does it work on?
Emporiqa works on WooCommerce, Magento and Adobe Commerce, PrestaShop 8 and 9, Drupal Commerce, and Sylius. The Shopware 6 plugin installs via Composer or GitHub; the Shopware Store listing is pending review. You install the official plugin or module and click Connect, with no API keys for the basic flow.
What does an AI sales agent cost?
Emporiqa is pay-as-you-go: $0 base, $0.25 per conversation, with the AI model cost included. Your first 100 conversations are free, once: a $25 signup credit, no card needed. You set a monthly limit you can adjust or remove; at the limit the chat is hidden from your store until the next billing period or until you raise it.
Related:
Put a sales agent on your store and pay only when it talks to a shopper
Create a free account. Your first 100 conversations are free, once: a $25 signup credit, no card needed. Install the plugin, click Connect, and let it start recommending.