In depth
Online salesperson describes what the chatbot does, not a new product category. Where a typical chatbot deflects ("Let me know if you need help"), an online salesperson engages like a human one would: qualifies the shopper ("gift, upgrade, or something specific?"), recommends one product with reasoning tied to their need, handles objections ("it's pricey" / "is it durable?") with concrete product data, suggests the right variation ("128GB Midnight, plenty of storage, easy to spot"), and closes by adding to cart. Emporiqa's agents are tuned to this behavior by default, in 65+ languages, grounded in the store's own catalog. Visual search is included: shoppers upload a photo, the chat returns the matching or closest item from the catalog. An online salesperson works alongside your team, not instead of it. The shopper can ask for a person at any point, and anyone on your team can step into a live chat on their own and carry on in the same thread.
See also