In depth
Classic live chat waits for someone at the keyboard. If nobody is logged in, the shopper gets a form instead of an answer, and most vendors charge a licence for every seat that could be logged in. Emporiqa reverses the order. The AI salesperson answers from your catalog the moment a shopper asks, and any team member can open a conversation in the dashboard and take it over, whether or not the chat asked for help. They type in the same thread the shopper is already reading, with the full history, the shopper's cart, and saved replies. The shopper sees a banner while a person is being reached and a connected state once one is in, and can cancel the request and keep talking to the AI. The inbox filters conversations by whether they need help, a person is already in, or the AI is handling them. Alerts reach email, Slack, Microsoft Teams, Discord, or Google Chat. Business hours and timezone are set per store; outside them the chat takes an email address or phone number. Every account includes unlimited team members with no per-seat fee.
See also