Cross-language search

Returning products from the store's catalog regardless of which language the shopper queries in.

In depth

A German shopper typing 'warme Jacke für Wandern' can find the insulated hiking jackets you catalogued only in English. The embedding model maps queries and product text into a shared multilingual vector space, so language mismatch does not prevent a match. Requires that the platform plugin supplies multilingual catalog data (WPML or Polylang on WooCommerce, native per-shop content on PrestaShop, store views on Magento, i18n on Drupal, sales-channel language mapping on Shopware, multi-locale on Sylius).

Related glossary entries

Human handoff
Escalating a chat conversation from the assistant to a human agent when the assistant cannot confidently answer.
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