BYOK

Bring Your Own Key. A pricing model where the customer supplies their own API key for the underlying LLM (OpenAI, Anthropic) and pays the model provider directly.

In depth

BYOK shifts LLM costs from the SaaS vendor to the customer, which is attractive at high conversation volumes. Emporiqa does not currently use a BYOK model: LLM costs are included in the per-conversation rate. This keeps billing predictable for stores that do not want to manage API keys.

Related glossary entries

Cross-language search
Returning products from the store's catalog regardless of which language the shopper queries in.
Proactive trigger
A rule that automatically opens the chat widget based on shopper behaviour, without the shopper clicking the widget bubble.
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