Customer Satisfaction rating. A post-chat thumbs-up / thumbs-down prompt that captures how the conversation felt to the shopper.
CSAT is the simplest quality signal a chat assistant can collect. Emporiqa prompts the shopper after a conversation (triggered by the agent's `[SHOW_RATING]` tag), records the rating, and flags low-rated conversations for review. Aggregate CSAT appears on the dashboard and lets teams catch regressions before they affect many shoppers.
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