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CSAT

Customer Satisfaction rating. A post-chat thumbs-up / thumbs-down prompt that captures how the conversation felt to the shopper.

In depth

CSAT is the simplest quality signal a chat assistant can collect. Emporiqa asks the shopper once a conversation winds down, after a pause or when they close the chat, records the rating, and flags low-rated conversations for review. Aggregate CSAT appears on the dashboard and lets teams catch regressions before they affect many shoppers.

Related glossary entries

Conversion tracking
Attributing store purchases back to chat conversations that contributed to them.
Human handoff
Passing a live conversation from the assistant to a person on the store's team. A shopper can ask for a person at any point, …
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