Conversational commerce

Selling through conversation rather than through static category pages and search result lists. The shopper describes what they want; the store responds with a product, price, and an add-to-cart action.

In depth

Conversational commerce covers any selling channel where the interface is a chat: AI chatbots on the store, messaging apps (WhatsApp, Messenger), voice assistants. The common thread is that the shopper expresses intent in natural language and the store responds in kind. On an e-commerce site, this shortens the path from question to purchase: "warm jacket under 100 euros in size M" becomes a product card with the right size already selected, instead of ten minutes navigating filters. Emporiqa delivers conversational commerce inside the store itself, no third-party platform required.

See also

Related glossary entries

E-commerce chatbot
An AI chatbot purpose-built for online stores. Reads the store's catalog and policies, recommends products, answers shipping and returns questions, and can add items …
Product recommendation AI
Software that suggests relevant products to a shopper based on their intent, context, or history. In a chatbot context, the AI picks one or …
← Back to full glossary

Try It On Your Store

Connect your products and watch the salesperson handle shopper questions on your catalog.

Your dashboard shows what each conversation led to. After about 100 free conversations, your own numbers decide.

  • $25 signup credit
  • $0.25/conversation, capped
  • No card required
Try the Live Demo Start free
Contact Us