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Emporiqa, the AI shop assistant for WooCommerce, PrestaShop, Magento, Shopware, Drupal and Sylius stores

An AI chatbot for Shopware 6 that recommends from your catalog

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The short answer

The best AI chatbot for a Shopware 6 store reads your catalog natively, recommends a specific product, and answers in the shopper’s language with cross-language search, so a German query finds an English-cataloged product. Emporiqa supports Shopware 6.6 and 6.7 on PHP 8.2+, with documentation live; billing is pay-as-you-go per conversation with the AI model cost included; current rates are on the pricing page.

Shopware stores in the DACH market tend to care about catalog precision and data handling. A chatbot that scrapes the storefront cannot reason about product properties or variant pricing. A native integration reads the catalog the way Shopware models it, so the chat recommends the right product and answers precisely, in the shopper’s language.

What to look for in a Shopware AI chatbot

How it reads your catalog Generic chatbotsScrapes pages or reads a feed; some plugins need your own OpenAI key EmporiqaNative integration reads products, properties, stock, and price
Version support Generic chatbotsVaries EmporiqaShopware 6.6 and 6.7, PHP 8.2+
Cross-language search Generic chatbotsLimited EmporiqaA German query finds an English-cataloged product
What it does on shopping intent Generic chatbotsAnswers an FAQ or hands off EmporiqaRecommends a product, finds the right variant, walks to checkout
Data posture Generic chatbotsVaries; check training, retention and where data is stored EmporiqaNo training on customer data, chat history deleted after 90 days, databases in Germany, model calls to OpenAI in the US, EU company
Pricing Generic chatbotsA plugin license, often plus your own AI bill EmporiqaPer conversation and per AI-drafted email reply sent, AI included, a monthly limit you set (see pricing)

Native to the Shopware 6 catalog

Emporiqa reads products, properties, variants, stock, and price from Shopware itself, supporting 6.6 and 6.7 on PHP 8.2+. Because it reads structured catalog data instead of scraped HTML, the answers stay correct and a storefront change does not break it. The plugin installs with Composer or from GitHub, so you can go live now. Shopware’s own AI adds natural-language and image search to the storefront, but no chat assistant.

Precise answers in the shopper’s language

The chat answers in the shopper’s language and runs cross-language search, so a German shopper can describe what they want and find a product whose catalog entry is in English. It recommends a specific product with the reason it fits, answers questions about price or durability, suggests the right variant, and walks the shopper to checkout.

Data handling and pricing

Emporiqa is an EU company and does not train on customer data, and chat history is deleted after 90 days. The databases and search index are hosted in Germany; model calls go to OpenAI in the US. Pricing has no monthly base: billed per conversation with the AI model cost included, billed per AI-drafted email reply you send if you connect your mailbox, free to start with no card, and a monthly limit you set. At the limit the chat is hidden from your shop until the next billing period or until you raise it. Current rates are on the pricing page.

Questions store owners ask

What is the best AI chatbot for Shopware 6?

For Shopware 6 it is a native integration that reads your catalog, recommends a specific product, and answers in the shopper’s language. Emporiqa supports Shopware 6.6 and 6.7 on PHP 8.2+ and bills pay-as-you-go per conversation with AI included; current rates are on the pricing page.

Which Shopware versions are supported?

Shopware 6.6 and 6.7 on PHP 8.2 or newer. The plugin installs with Composer or from GitHub, so you can go live now.

Does it train on our store data?

No. Emporiqa is an EU company, does not train on customer data, and deletes chat history after 90 days, which suits stores with strict data-handling requirements.

How does cross-language search work?

A shopper writes in their own language and the chat finds matching products even when the catalog is in another language. A German question can return an English-cataloged product.

A store that uses Emporiqa, and who builds it

Our business has a complex product catalogue with over 4,000 products and more than 100,000 SKUs, so implementing AI customer support was never going to be straightforward. The chatbot has handled this challenge remarkably well and has become a valuable part of our customer experience.

Hamish, GoCustom, September 2026 Read the full review on Trustpilot

Built by Rosen Hristov, a former agency CTO with 15 years building enterprise platforms and online shops for clients in Europe, the US and Australia. He works with every store himself, before and after the sale.

Try it with your own products first

Nothing changes on your shop until you say so.

  1. Install the plugin

    Pick your platform. Your products sync on their own.

    WooCommerce PrestaShop Magento Shopware Drupal Commerce Sylius
    1. Step 1: Install the plugin from WordPress.org
    2. Step 2: Connect your store in one click
    3. Step 3: Your products sync, then again each time you save one

    Emporiqa for WooCommerce WooCommerce setup guide

    Another platform? Connect it through our API

  2. Test it on your own catalog

    On the test page in your dashboard, the chat answers from your products and pages. Your customers see nothing yet.

  3. Go live within your monthly limit

    Press Go live when you are happy with the answers.

    Start with the chat; add customer emails whenever you like.

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Using Claude or ChatGPT? Set it up from there

Installing it for clients? Implementation partners

Add the chat to your Shopware store

Create a free account, no card needed. Install the plugin and connect.

Your dashboard shows what each conversation led to.

  • Free to start
  • Pay per use, no seat fees
  • No card required
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