AI chatbot

An AI-driven chat interface on a website that talks to users in natural language. On an e-commerce store, an AI chatbot answers shopper questions, recommends products, and can walk the shopper to checkout.

In depth

AI chatbot is the category label shoppers and store owners type into search engines. The term covers everything from simple FAQ bots to fully conversational agents that read catalog data and close sales. Emporiqa is an AI chatbot for e-commerce stores; inside the category, it behaves like an online salesperson (recommends a specific product, handles objections, suggests variations, walks the shopper to checkout) rather than deflecting to a lead form. The terms chat assistant, AI chatbot, and online salesperson describe the same product from three angles: admin-UI tool, SEO category, and shopper-facing behavior.

See also

Related glossary entries

Chat assistant
A conversational interface on an e-commerce store that answers shopper questions from the store's catalog and policies. Same product as an AI chatbot; the …
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