In depth
AI chatbot is the category label shoppers and store owners type into search engines. The term covers everything from simple FAQ bots to fully conversational agents that read catalog data and close sales. Emporiqa is an AI chatbot for e-commerce stores; inside the category, it behaves like an online salesperson (recommends a specific product, handles objections, suggests variations, walks the shopper to checkout) rather than deflecting to a lead form. The terms chat assistant, AI chatbot, and online salesperson describe the same product from three angles: admin-UI tool, SEO category, and shopper-facing behavior. An AI chatbot of this kind does not replace the people who already answer your customers. Emporiqa answers first and a shopper can ask for a person at any point. Anyone on your team can also open a live conversation and take it over without being asked.
See also