In depth
AI chatbot is the category label shoppers and store owners type into search engines. The term covers everything from simple FAQ bots to conversational agents that read catalog data and help shoppers buy. Emporiqa is an AI shop assistant in this category. In the chat it recommends a specific product, answers the questions that hold a purchase back, suggests variations and walks the shopper to checkout, rather than deflecting to a lead form, and it also drafts replies to your store's customer email. An AI chatbot of this kind does not replace the people who already answer your customers. Emporiqa answers first and a shopper can ask for a person at any point. Anyone on your team can also open a live conversation and take it over without being asked.
See also