For WooCommerce, PrestaShop, Magento, Shopware, Drupal and Sylius stores

AI chat that sells before the purchase and serves after it.

When a shopper needs a person, your team takes over the chat.

Create free account Try the Live Demo

Free to start: your first ~100 conversations are on us. Then $0.25 per conversation, no seat fees. See pricing

The chat on the Emporiqa Demo Store. A shopper asks whether the Sony WH-1000XM5 comes in black. The chat answers with the price and a product card, the shopper adds it to the cart from the card, then asks where order 45 is. The answer is an order card with the status, the items and the total.

Recorded on our demo store. Only the wait for each answer is shortened.

Read the conversation
  1. Shopper: Do you have the Sony WH-1000XM5 in black?
  2. AI assistant: The Sony WH-1000XM5 is available in Black for €399.00. Its adaptive ANC uses dual processors and an eight-microphone array, helping reduce surrounding noise while keeping calls clear.
  3. The shopper adds it to the cart from the product card. The chat confirms: Added to cart, Sony WH-1000XM5 Black.
  4. Shopper: Where is my order 45? My email is [email protected]
  5. AI assistant: Your order is completed.
  6. An order card shows order 45: completed, 1 × Sony WH-1000XM5 - Black, €399.00, and 1 × JBL Charge 5 - Red, €179.00, total €578.00.

See it sell

Questions in the shopper's own words, answers from your catalog.

The chat answering a question about laptops for photo editing around 1,500 euros: a short comparison, a question about GPU speed or screen size, and four laptop cards with their prices.

Recommends from your catalog, with today's price and stock.

Try it on the demo: Which laptops for photo editing do you have, around 1500 euros?

Read the conversation
  1. Shopper: Which laptops for photo editing do you have, around 1500 euros?
  2. AI assistant: For photo editing around €1,500, these cover the key trade-offs: the Acer adds discrete RTX graphics and a Pantone-validated 100% DCI-P3 OLED display, while the HP, MacBook Air, and LG Gram prioritise colour-accurate screens with lighter or larger designs. Which matters more, GPU speed or screen size?
  3. Four laptop cards follow: Acer Swift X 14 OLED, HP Spectre x360 14, MacBook Air 13 and LG Gram 17.
The chat comparing the Sony WH-1000XM5 and the Bose QuietComfort Ultra for long flights: it recommends the Sony and shows a comparison table with both products, their prices and their battery life.

Compares two products on what the shopper cares about.

Read the conversation
  1. Shopper: Sony WH-1000XM5 or Bose QuietComfort Ultra for long flights?
  2. AI assistant: For long flights, the Sony WH-1000XM5 is the right call. Its up to 30-hour ANC battery gives you more listening time between charges than the Bose's 24 hours, while both weigh 250 g. Want me to add the Sony WH-1000XM5 to your cart?
  3. A comparison table follows with both products side by side: price, battery, connectivity and more.
A shopper sends a photo of black over-ear headphones and asks whether the store has something like it. The chat answers with three similar headphones from the demo catalog.

Finds it from a photo.

Read the conversation
  1. The shopper sends a photo of headphones.
  2. Shopper: Do you have something like this?
  3. AI assistant: For a black over-ear listening setup, these are the closest matches: the Audio-Technica is the studio-focused option, while the Sennheiser and Beats add wireless listening. The catalog details don’t confirm a detachable braided cable or adjustable headband for these models.
  4. Three product cards follow: Audio-Technica ATH-M50xBT2, Sennheiser Momentum 4 and Beats Studio Pro.
A shopper asks the electronics demo store for waterproof hiking boots in size 44. The chat says it does not sell them, that it is a consumer electronics shop, and asks what the shopper came to buy.

Says so when you don't sell it, instead of inventing a product.

Try it on the demo: Do you sell waterproof hiking boots in size 44?

Read the conversation
  1. Shopper: Do you sell waterproof hiking boots in size 44?
  2. AI assistant: We don't sell waterproof hiking boots. We’re a consumer electronics shop. What did you come in to shop for?
The demo storefront with the chat open. The shopper asks for the Sennheiser Momentum 4 in Graphite, the chat adds that variant to the store's cart and changes it to two when asked, then the shopper asks for the checkout and the store's checkout opens.

Puts the right variant in the cart, changes the quantity, opens checkout.

Read the conversation
  1. Shopper: Add the Sennheiser Momentum 4 in Graphite to my cart
  2. AI assistant: Added Sennheiser Momentum 4 to your cart. Anything else, or ready to checkout?
  3. Shopper: Make it two
  4. AI assistant: Updated Sennheiser Momentum 4 in Graphite to 2. Anything else, or ready to checkout?
  5. Shopper: Take me to checkout
  6. The chat opens the store’s checkout.

A signed-in customer sees their own price: trade, group and quantity prices, as your shop calculates them. See a guest and a trade buyer ask the same question

Automate the support

After the purchase: order status, your policies and customer requests, in the chat.

A shopper asks where order 45 is and gives their email. The chat answers with an order card: the status, the two items and the total.

Shows the order in the chat: status, items and totals on an order card.

Read the conversation
  1. Shopper: Where is my order 45? My email is [email protected]
  2. AI assistant: Your order is completed.
  3. An order card shows order 45: completed, 1 × Sony WH-1000XM5 - Black, €399.00, and 1 × JBL Charge 5 - Red, €179.00, total €578.00.
A shopper asks how many days they have to return something. The chat answers from the store's return policy: 30 days from delivery, with the 14-day statutory period explained, and a link to the full policy.

Answers from your own pages, with the link.

Try it on the demo: How many days do I have to return something?

Read the conversation
  1. Shopper: How many days do I have to return something?
  2. AI assistant: You generally have 30 days from delivery to return an eligible item in its original, undamaged condition with its accessories, manuals, and packaging. For change-of-mind returns, the statutory withdrawal period is 14 days, extended to 30 days under Emporiqa’s goodwill policy. Different time limits apply to damaged or faulty items. See the full Return Policy for details.
  3. A link follows: Read the return policy.
A shopper asks to cancel order 45 because they picked the wrong colour. The chat asks for the email address and confirms that the request went to the team, who will reply within one business day; then the email the team receives, with the request filled in.

Takes return, cancellation, change, quote and invoice requests, fills them in and emails your team.

The clip ends on the email your team gets.

Read the conversation
  1. Shopper: I want to cancel order 45, I picked the wrong colour.
  2. AI assistant: Please provide the email address used for the order, so the team can reply about the cancellation.
  3. Shopper: [email protected]
  4. AI assistant: Thanks, I've passed your request to cancel order 45 to the team; they'll reply to [email protected] within 1 business day.
  5. The team receives an email, Cancel order, with the order number, the customer’s email and their message.

It never refunds or cancels anything itself. Your team decides.

Engage your visitors

Start the conversation, in your store's colours, with the products you choose.

A product page on the demo store. After a few seconds the chat opens with a message about comparing headphones and a suggested question; the shopper taps the question and the chat recommends the Sennheiser Momentum 4 for the longest flight, with its product card.

Speaks first when a shopper hesitates.

Read the conversation
  1. The shopper stays on a headphones page for a few seconds.
  2. AI assistant: Comparing headphones? I can tell you which lasts longest on a flight.
  3. Shopper: Which headphones last longest on a flight?
  4. AI assistant: For the longest flight runtime, the Sennheiser Momentum 4 at €379.00 is the right pick: it offers up to 60 hours with ANC enabled, twice the Sony WH-1000XM5's 30 hours, so it should cover even very long journeys without recharging. Want me to add it to your cart?

Styled like your store: colours, corner and greeting.

Example stores, styled with the widget's own settings.

Maison Noir, an example store: the chat in black, in the bottom-right corner, greeting in English.
Grünwerk Garten, an example store: the chat in green, in the bottom-left corner, greeting in German.
Voltline, an example store: the chat in blue, in the top-right corner, greeting in English.
Rose & Rituel, an example store: the chat in rose, in the bottom-left corner, greeting in French.
The Products page of the Emporiqa dashboard, filtered to promoted products: the Sennheiser Momentum 4 marked Top, three more marked Promoted, and a counter that reads 4 of 50 promoted.

Choose which products to highlight.

Mark them Top or Promoted, and the chat shows them first when they fit the question.

Let them talk

In their own language, by voice, with a photo, and with a person whenever they want one.

A shopper writes in French, looking for a waterproof Bluetooth speaker for the beach under 200 euros. The chat answers in French and recommends the JBL Charge 5.

Answers in the shopper's own language.

Read the conversation
  1. Shopper: Je cherche une enceinte Bluetooth étanche pour la plage, moins de 200 €
  2. AI assistant: Pour la plage, la JBL Charge 5 à 179 € est le meilleur choix : son indice IP67 la protège de la poussière et d’une immersion jusqu’à 1 m pendant 30 minutes, tandis que ses 20 h d’autonomie couvrent largement une journée dehors. Voulez-vous que je l’ajoute à votre panier ?
  3. A JBL Charge 5 product card follows.
A shopper asks out loud which wireless earbuds the store has under 300 euros. The question appears as text and the chat answers with three product cards and a question about the phone, while it reads the answer aloud.

They can talk, and hear the answer.

Optional. Sound is off here.

Read the conversation
  1. Shopper: Which wireless earbuds do you have under 300 euros?
  2. AI assistant: Here are 3 wireless earbuds under €300, with strong noise cancellation and platform-friendly options. Which phone ecosystem are you using, iPhone or Android?
  3. Three product cards follow: Bose QuietComfort Earbuds II, Beats Studio Buds + and Apple AirPods Pro 2 (USB-C). The chat reads the answer aloud.
A shopper asks to talk to someone about a gift order. The chat passes the conversation on, then Maya from the store's team joins the same chat and replies.

A person, any time: your team takes over live, with the whole conversation in front of them.

Read the conversation
  1. Shopper: Can I talk to someone about a gift order?
  2. AI assistant: I’m connecting you with a team member now. What name should they use, and what’s the best email or phone number and physical address for you? If you have already shared that earlier in this chat, there’s no need to repeat it.
  3. Your team: Hi, Maya here. Happy to help with your gift order. Who is it for, and would you like it gift-wrapped?

Or send a photo.

For your team

The Revenue and conversions panel of the Emporiqa dashboard: revenue from chat next to total revenue, and the funnel from conversations to carts, checkouts and purchases.

See which chats ended in a sale.

The card Questions your pages don't answer on the Emporiqa dashboard: three shopper questions in English, each with a Write the answer button and a check button to mark it resolved.

See what shoppers ask that your pages don't answer.

Grab it

Official plugins for six platforms.

WooCommerce PrestaShop Magento Shopware Drupal Commerce Sylius
  1. WooCommerce: Install the plugin from WordPress.org
    Step 1: Install the plugin from WordPress.org
  2. WooCommerce: Connect your store in one click
    Step 2: Connect your store in one click
  3. WooCommerce: Your catalog syncs
    Step 3: Your catalog syncs

Emporiqa for WooCommerce
WooCommerce setup guide

Start free, and test it on your own catalog in your dashboard before your shoppers see it.

Hosted in Germany by an EU company, with EU and US subprocessors.

Another platform? Connect it through our API

Our business has a complex product catalogue with over 4,000 products and more than 100,000 SKUs, so implementing AI customer support was never going to be straightforward. The chatbot has handled this challenge remarkably well and has become a valuable part of our customer experience.

Hamish, GoCustom, September 2026. Read the full review on Trustpilot

Emporiqa is built by Rosen Hristov, who has spent more than 15 years helping European stores run their online business. He answers pre-sales questions himself.

Ask your AI assistant: will Emporiqa work for your store?

Open one, paste the question, read the answer.

Would Emporiqa (emporiqa.com) work for my online store, and how does it compare with other AI chat tools for e-commerce?
Open ChatGPT Open Claude Open Perplexity
Open Google AI Mode Open Copilot Open Grok

Opens in a new tab. We do not send any of your data.

Questions store owners ask

What does it say when it doesn't know?
It says so. It answers from your catalog and your pages, and when a product or a fact is not there, it tells the shopper and offers to bring in your team.
Do I need a developer to set it up?
If you have installed a plugin on your store before, you can install this one. On WooCommerce, Magento, PrestaShop and Shopware you connect in one click; on Drupal Commerce and Sylius you paste two credentials from your dashboard. Magento, Shopware, Drupal and Sylius install with Composer, which your developer may prefer to run. We help with the setup if you ask.
I already have a live chat. Can they run together?
Yes. Both are scripts on your pages, so they sit side by side, and you can put the Emporiqa button in any of the four corners so the two do not overlap. When a conversation needs a person, your team answers it in the Emporiqa dashboard, not in your other chat's inbox.
How does my team know a shopper needs a person?
They get an alert by email, Slack, Microsoft Teams, Discord or Google Chat, open the conversation and reply in it. The chat stops answering while they are in the conversation.
Can it cancel or refund an order itself?
No. It collects the request, fills in what your team needs and emails it to them. Your team decides and makes the change in your store.
Can I try it before my shoppers see it?
Yes. The test page in your dashboard runs the chat on your own catalog before you put it on your store. Test conversations come out of your free start.

See the full FAQ

Try it on your own catalog

We help with the setup if you want.

Create free account Try the Live Demo